• Microsoft Office Analyst

    COOLSOFT (Hartford, CT)


    Microsoft Office Analyst

     

    (Jobs in Hartford, CT)

     

    Requirement id 154347

     

    Job title Analyst

     

    Job location in Hartford, CT

     

    Skills required PC Hardware And Software, Customer Service Skills, Active Directory, Microsoft Office

     

    Open Date 18-Jul-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: PC Hardware And Software, Customer Service Skills, Active Directory, Microsoft Office

     

    Start Date :08/04/2025

     

    End Date :08/02/2026

     

    Submission Deadline :07/23/2025

     

    Client Info : CT DCF

    Note:

    * On Site Position

    * Candidate Must Be Local

    * Must be US Citizen or Permanent Resident

    Description :

    The Department of Children and Families depends on the core, mission-critical applications, LINK and IV-E, Connecticuts Federally-reimbursed SACWIS (Statewide Automated Child Welfare Information System). Implemented in 1996, available on every desktop, and used by over 2,000 social workers and case managers, the application has been enhanced and modified continually to meet data capture and process functionality requirements driven by good child welfare case practice as well as State and Federal legislation and statute. Additionally, LINK continues to experience change chiefly in compliance with the 1991 Juan F. Consent Decree as well as the agencys ongoing goal of improving the safety, permanency and well-being of children in care. The agency is currently committed to developing the next generation Comprehensive Child Welfare information system (CCWIS) and has invested significant resources to ensure that Connecticut has efficient, economic and effective tools to aid our Child Welfare Staff, Providers and the children and families of CT.

     

    Concurrently, the agency implemented a multi-faceted, agency-wide outcome measure improvement plan that specifically addresses each of the twenty-two (22) outcomes targeted for improvement driven by the original Consent Decree. A number of initiatives that comprise this improvement plan require the support of information technology.

     

    DCF Information Systems provides technology expertise and services as well as an information systems infrastructure to the agency and its roughly 3,300 employees. DCF Information Systems strives to improve continually improving technology services that are cost-effective and of the highest effectiveness and quality.

     

    3. SCOPE OF WORK:

     

    The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.

    POSITION ROLE AND DELIVERABLES

    We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

    REQUIRED SKILLS AND EXPERIENCE

    In addition, the agency

    requires:

    A minimum of one (1) year of prior experience demonstrating the following knowledge

    and skills:

    1. PC Hardware and software installation

    2. End user support - face to face and via telephone

    3. Excellent customer service skills

    Its highly desirable that the candidate also have:

    1. Experience with computer system and user administration.

    2. Technical famil

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154347 while calling.

     

    Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets