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VPN VPN Mangement Trouble Shooting PC Analyst

(Jobs in Atlanta, GA)

Requirement id 154359

Job title Analyst

Job location in Atlanta, GA

Skills required Ms O365 Exchange And Unified Communication Environment., VPN, RDP Design/Development., VPN Mangement Trouble Shooting PC

Open Date 18-Jul-2025

Close Date

Job type Contract

Duration 16 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Analyst: Ms O365 Exchange And Unified Communication Environment., VPN, RDP Design/Development., VPN Mangement Trouble Shooting PC

Start date : 08/18/2025

End Date : 12/31/2026

Submission deadline : 07/25/2025

Client Info : DOAS

Note:

* Agency Interview Type : Either Web Cam or In Person

* Onsite

Description :

Job Description:

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.

You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.

Job Responsibilities:

Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.

Assist users with password resets, PST file management, and Exchange Admin tasks.

Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).

Use ticket tracking systems to document, prioritize, and track user issues effectively.

Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.

Support security and authentication tools such as OKTA and Crowdstrike.

Maintain knowledge of AWS and SharePoint systems to assist users as needed.

Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.

Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:

3+ years of experience in a technical support or help desk role.

Strong understanding of Windows 11, Active Directory, and Microsoft O365.

Experience troubleshooting network connectivity, VPNs, and IP phone systems.

Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

Proficiency with ticket tracking systems and remote support tools.

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.

Excellent communication and interpersonal skills to interact with users of varying technical expertise.

Strong organizational skills and attention to detail in documenting issues and resolutions.

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp to perm position. The candidate must be local and come to the office every day.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154359 while calling.

Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets