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Job Location: Tech Center – Remote * Summary:* Under minimal guidance, the Quality Specialist’s primary job responsibility is to develop product quality specifications (PQS) for all items being run at internal Hershey US plants as well as contract manufacturing locations in US/Canada and co-packing facilities. In addition to developing new specifications employee must maintain accurate product quality specifications and product information bulletin documents for existing items. Additional responsibilities include maintaining SharePoint and Teams sites for External Manufacturing Quality program. * Scope of Responsibility:* * Use information from multiple sources and work cross-functionally to obtain data to complete product specifications to ensure proper manufacture and assembly of finished good items. These specifications are critical to ensure contract manufacturing partners and co-packers are building accurate items for our customers. This must be done timely & accurately. * Work within the PLM system to complete the Quality Spec Builder (QSB) tasks. * Maintain the user list, access controls and content for SharePoint and Teams sites for External Manufacturing Quality in collaboration with others in QRC. * Act as liaison between the international team and US operations to resolve consumer and customer complaints from the AEMEA and LATAM regions. * Work independently with PLM and Accolade tools to determine priorities to ensure business needs are being met. * Identify & resolve * Maintain job aids and standard operating procedures for each type of PQS report. * Act as liaison between the international team and US operations to resolve consumer and customer complaints from the AEMEA and LATAM regions. * Working closely with IS, continually hone the data process to evolve the reports * Minimum Qualifications:* * Attention to detail in this role is critical as the employee must compare information from multiple sources to verify accuracy and perform follow up with other functions to remedy any issues that may be identified. * The employee should have working knowledge of Hershey date code strategy, net weight requirements, and product quality expectations. * The employee must have good multitasking skills to handle multiple projects at one time. * Strong computer and document management skills. * Ability to effectively communicate in verbal and written form. * Strong problem solving/trouble shooting skills. * Strong leadership and ownership skills * Proficiency in computer programs / software such as Microsoft Word, Outlook, Excel, SAP, PDM, SharePoint, Accolade. * Patience, perseverance & flexibility, * Minimum Requirements and Education:* * Education: B.S. in Food Science, Microbiology, or related field preferred or equivalent related experience * Experience: 1-3 years related experience The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.