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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. With dedicated managers and encouraging coworkers, you’ll find the resources and chances to create significant contributions to the world.

Location/Division Specific Information

This role will be hybrid with support largely tied to Fair Lawn, NJ supporting the Laboratory Analytical Reagents Business Unit within the Laboratory Chemicals Division.

Impact:

Provide technical support for $300M+ product line in LAR business unit, providing technical support and training.

What is the role?

+ Use problem solving and analytical skills to assist with customer projects, technical investigations, and enquiries.

+ Deliver technical product training on site and remotely as the need arises.

+ Research, analyze, evaluate, and make recommendations for continuous understanding of existing and new segments and applications such as semiconductor, battery, and oligonucleotide synthesis.

+ Provide direction to the team ensuring business need targets are met.

+ Provide technical direction and mentorship to colleagues on customer applications.

+ Engage directly with customers & our commercial team to deepen our technical understanding of our customers’ needs.

+ Demonstrate excellent communication skills, keeping supervisors and project managers advised of issues and support needs.

+ Maintain an appropriate understanding of relevant scientific/clinical data and literature related to company products.

How will you get here?

+ Bachelors degree in Biology, Chemistry, Biochemistry, Data Science, or related field.

+ Minimum of 3 years of industry or other relevant market experience, preferably in portfolio or supplier management.

+ Knowledge of laboratory products and applications, actual working laboratory experience, or familiarity with requirements in laboratory settings.

Expectations of the Role

+ Responsible for day-to-day technical support of the products and maintain cross-functional relationships with internal departments including Sales, Marketing, R&D/Product Development and Supply Chain, amongst others.

+ Act as a product advocate for internal collaborators, regional teams, and directly engage with key accounts.

+ Stay engaged with field teams through training and active involvement in sales, customer visits, pricing, and support.

Knowledge, Skills and Abilities

+ Customer facing experience and understanding of customer technical needs.

+ Excellent interpersonal skills at all levels.

+ Confident in delivering product training both in house and remotely.

+ Ability to identify and implement key process improvements.

+ Strong skills with Microsoft Office applications and ability to quickly learn/adapt to new efficiency tools.

+ Ability to travel up to 15% travel, including occasional international travel.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.