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Job Posting End Date

07-22-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

As a member of a Service Desk team, you will provide technical support and troubleshooting assistance to end-users. You will serve as the first point of contact for AEP employees and contractors seeking technical assistance.

Job Description

What You'll Do:

+ Respond to incoming support requests via phone, email, or chat in a timely manner.

+ Diagnose and resolve technical issues related to hardware, software, and network connectivity.

+ Document all interactions and resolutions in the service desk ticketing system.

+ Escalate complex issues to higher-level support teams as necessary.

+ Provide guidance and training to end-users on software and hardware usage.

+ Monitor and follow up on open tickets to ensure timely resolution.

+ Assist in maintaining knowledge base articles and FAQs for common issues.

+ Participate in service improvement initiatives and contribute to team goals.

What We're Looking For:

**Education:** Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

**Experience:** In addition to any experience required above, 8 years' technical or relevant work experience is required.

Operations Technician Staff:

Nice-to-have:

+ Previous service desk support experience

+ Strong customer service experience

+ Ability to work second shift a plus (We are hiring for first and second shifts)

What you’ll get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

\#AEPCareers

\#LI-ONSITE

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$40.90-51.13 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.