"Alerted.org

Your role at Dynatrace

We are seeking a seasoned Customer Communications Manager with experience in the SaaS industry. This role is pivotal in owning and executing customer communications related to product updates, end-of-life (EOL) support, and break-fix scenarios. The ideal candidate will have a strong background in crafting clear, concise, and customer-centric messages that enhance the customer experience and drive product adoption.

Key Responsibilities:

+ Develop and implement a comprehensive customer communication strategy that aligns with company goals and enhances client satisfaction and engagement.

+ Establish internal processes and best practices as the foundation for customer communications.

+ Partner with R&D, Product Management, Sales, and Dynatrace ONE (post-sales) to ensure internal awareness on customer facing communications.

+ Partner with Business Systems and key stakeholders to drive influence and drive solutioning and tool

+ Partner with R&D and Dynatrace ONE key stakeholders to inform customers about breaking changes and other related communications.

+ Ensure messaging is clear, relevant, and accessible to different customer segments.

+ Draft, review, and edit customer-facing communications, including emails, in collaboration with various Business and Product leads ensuring alignment with brand tone and style.

+ Regularly gather feedback from customers and internal stakeholders to refine communication strategies and ensure relevance and clarity.

+ Collaborate closely with cross-functional teams, including Product, Marketing, Customer Success, Engineering, and Legal, to ensure messaging is accurate, consistent, and aligned with company goals.

+ Track and analyze communication performance metrics (open rates, click-through rates, engagement, etc.), and present actionable insights to the leadership team and key stakeholders.

+ Measure and report on effectiveness KPIs for impact analysis working with our Business Intelligence team.

What will help you succeed

Minimum Requirments:

+ Bachelor’s degree in Marketing, Communications, Business, or a related field.

+ 5+ years of experience in customer communication, customer success, or marketing, preferably within a SaaS or tech company.

Preferred Skills:

+ Strong understanding of customer segmentation, lifecycle communication, and retention strategies.

+ Excellent verbal and written communication skills, with a knack for crafting compelling and concise messages.

+ Analytical mindset with the ability to interpret data and derive actionable insights.

+ Exceptional organizational skills and the ability to manage multiple projects simultaneously.

+ Experience in product related and incident management communications

+ Familiarity with communication platforms and tools, ensuring effective utilization for customer outreach and engagement.

If you are passionate about enhancing customer experiences through strategic communication and have a background in the SaaS industry, we invite you to apply for this exciting opportunity.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.

• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.