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_**If you are a current Idaho Power employee, please apply through the_** **_Employee Portal (https://www.myworkday.com/idahopowercompany/d/task/12709$9.htmld) ._

Application Deadline:

07/28/2025 at 11:59 pm Mountain Time

\# of Positions:

1

Job Type:

Regular

Job End Date:

Exemption Status:

Non-Exempt

Pay Range:

$29.80 - $41.65

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant McCall, Idaho — is looking for a _Service Specialist I or II_ to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on.

What does a Service Specialist I or II do for us?

They work with supervision and a high degree of accuracy to perform tasks in support of lines core business practices regarding the construction and maintenance of the distribution lines system for internal and external customers in Idaho and Oregon.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

+ State Electrical Connection and Energization Statutes and Rules

+ SOX guidelines governing financed work orders, basic material processes, customer billing, protecting customer information, basic electricity principles, customer satisfaction indicators, Public Utility Commission, lines core processes

+ Mapping symbols, device recognition, Microsoft programs, basic accounting principles

+ General ledger (FERC) accounts, rate schedule and tariff guidelines, Rule H

+ CR&B, including application of account processing charges, meter reading and billing schedules Rates

+ DD Viewer, Field Services mapping systems, Fuse, Passport/Asset Suite, Customer Information System, BI Launch pad, CLRIS, Mobile workforce, Etrackit, city permit websites, county assessors websites, and standard SharePoint functionality

Skills in:

+ Effective communication, building productive work relationships, critical thinking, working in a team and independently, assisting with the training and mentoring of new Service Specialists

+ Understanding scope of work, troubleshooting issues that may be critical, sensitive, or urgent in nature

Ability to:

+ Understand the interdependence of processes and impact on other work groups

+ Document work progress

+ Analyze data and make conclusions. Initiate action and work independently

MINIMUM REQUIREMENTS

Service Specialist I

Education:

+ High school diploma or GED

Experience:

+ 3 years of customer service experience in an office environment or related industry

+ Experience operating computer software including Microsoft Office suite or equivalent and customer information systems

Preferred:

+ 4 years of customer service experience in an office environment or related industry

+ Experience working with internal or external customers to obtain sensitive information while maintaining positive working relationship

Service Specialist II

Education:

+ High school diploma or GED

Experience:

+ 5 years of customer service experience in an office environment or related industry, including 2 recent years as a Service Specialist I with successful completion of training program

+ Experience operating computer software including Microsoft Office suite or equivalent and customer information systems

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL REQUIREMENTS

Progression to Service Specialist II is based upon candidate meeting all minimum requirements and successful completion of independent assessment by a Service Specialist Technical Advisor.

ADDITIONAL INFORMATION

Dependent upon location, in addition to above duties, may pay bills, maintain office supply inventory, deposit meter specialist collections, act as Record Retention Coordinator, maintain filing for work orders, assist with walk-in customers, send and track certified mail, complete fault current requests, assist regional coordinator with “on-call” duties, coordinate emergency work with line crews, and assist in the storm room.

Job may require occasional travel with overnight stays.

Competencies:

Adaptability, Communication, Customer Orientation, Decision Making, Managing Work, Work Standards

__________________________________

_Need Assistance Completing Your Application?_

_Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:_ **_Phone_** _: 208-388-2965 or_ **_Email_** _:_ [email protected]_

_Idaho Power is an Equal Opportunity Employer_

_We're proud to be an equal opportunity employer_ . _All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws._

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

About Us

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide reliable, affordable, clean energy to customers in southern Idaho and eastern Oregon.

Our nearly 2,000 employees serve more than 600,000 customers in a service area spanning an estimated 24,000 square miles. They live, work and play in some of the most beautiful and rugged landscapes in the West.

We’re working toward our goal of providing 100% clean energy by 2045 (https://www.idahopower.com/energy-environment/energy/clean-today-cleaner-tomorrow/) . We hope you’ll join us.

Contact Information

Phone: 208-388-2965

Email: [email protected]

Fax: 208-388-6695

Idaho Power Company

Recruiting Office

Boise, ID 83707

Important Information

Your Rights as an Applicant (https://www.idahopower.com/about-us/careers/your-rights-as-an-applicant/)

Careers FAQs

Benefits of Working for Idaho Power (https://docs.idahopower.com/pdfs/Careers/Benefits\_Summary.pdf#page=2)

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