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Job Description

Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a significant role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.

Nordstrom is looking for a versatile Program Manager 1 to oversee the planning, execution and delivery of key User Acceptance Testing ( UAT ) processes for Nordstrom Card Services initiatives. This individual is an advocate for business users and end customers, determining the suitability of new or changed functionality and/or processes to meet the business and customers’ needs prior to implementation. Program Manager 1 may assist with incident management in partnership with multiple teams as required .

Position is Hybrid, located in Seattle , WA area.

Key Responsibilities

+ Responsible for the documentation and execution of end-to-end UAT across all platforms for Nordstrom Card Services initiated large, complex, cross-functional/divisional projects .

+ Partner with project team s , technology/development teams and business stakeholders/SMEs to understand the project requirements, acceptance criteria, identify UAT scenarios & test cases, maintain traceability to business requirements and document results to ensure that the user experience meets the business requirements as expected and confirm business objectives are met .

+ Collaborate ef fectively with Bank partners and cross - functional partners across the organization , such as Platform configuration teams, Vendors, Marketing, Analytics, Risk, Legal, Compliance, and Product Management , to define and align on business, tech, risk, and operational requirement s while meeting key milestones and timelines.

+ Drive timely defect/issue resolution by i dentify ing contingency plans where needed to mitigate any risks .

+ Assist in incident management which may include incident tracking, research, root cause analysis and remediation.

+ Partner with Project Managers and technology/development teams to integrate UAT process and standards into project life cycle (agile and waterfall methodologies), status updates and communication process .

+ Contribute to the analysis of project results by sharing key operational data and learnings .

Requirements

+ Bachelor’s degree or equivalent combination of education, training and/or experience with 4+ years of experience in user acceptance testing, incident management , project management, process management, continuous improvement or related discipline .

+ Strong leadership and collaborative skills, especially as a liaison between business and technology teams .

+ Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities .

+ Must demonstrate sound decision-making and ability to react quickly under pressure .

+ Ability to manage ambiguity by creating structure, process, and participate in prioritization .

+ Exceptional verbal and written communication skills at all levels of the organization and detail oriented with strong ability to prepare presentations, lead meetings and drive to productive outcomes .

+ Ability to think end-to-end and position complex business solutions with consideration for impact on all relevant business functions .

+ Demonstrated experience in project management leading large testing programs including test strategy / plan development , test cases, requirements traceability, developing test schedules and resourcing testing teams with proven history of delivering high quality work under tight timelines .

+ Foster culture of continuous improvement by identifying areas for process enhancement and implement best practices .

+ Experience in credit related products, banking and/or financial services .

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$80,000.00 - $132,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_16.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!