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Success Coach

Posting Number S00578

Position Type Full Time

Hours/Schedule Standard Utica University business hours: 8:30am -5:00pm Hours may vary based on operational needs.

Campus Main Campus, Utica NY

Date Position Available 06/30/2025

Posted Salary $60,450

FLSA Status Exempt

Benefits Eligible Yes

If yes, please select: All Benefits

Position Summary Information

Position Summary

The Success Coach is responsible for initiating proactive interventions for all students. These positions will assist in increasing graduation rates and retention while decreasing the time to degree for Utica University students.

Each Success Coach will oversee a caseload of approximately 300 – 400 students and will meet with each student at least once each semester. It is expected that students will also meet with their Success Coach several other times pertaining to other issues (transition, academic, etc.). In addition, all Success Coaches will serve as an instructor for a UCC 101- First Year Seminar.

Success Coaches will be assigned based on academic school within the University and will be integrated into the school/major areas of responsibility by attending school-sponsored events and through various interactions and partnerships with faculty. This specific position will work with Graduate Students in the School of Health Professions and Education.

Location Utica, NY

Application Deadline

*Full consideration by*:

Open Until Filled No

Major Responsibilities

+ Completes ongoing assessments of all students in areas of academic/transition needs.

+ Serves an instructor for UCC 101- First Year Seminar

+ Assists students with course registration and academic planning in conjunction with the faculty academic advisor

+ Assists students with academic coaching and preparedness in areas such as time management, organization, study skills, etc… as needed

+ Follow up and assist students who receive academic alerts in a personal and timely manner

+ Updates student case notes and takes detailed notes on all student meetings

+ Attends weekly meetings with the Center for Student Success and School or department meetings as necessary

+ Triages the needs and questions of all students and helps to direct and connect students with appropriate offices and support programs.

+ Assists with programming, presentations and events.

+ Takes an active role in the development of the department’s strategic and operational plans as required by department leadership.

+ Actively participate in the department’s/division’s ongoing assessment processes, as required by the unit’s supervisor or assessment coordinator.

Driving Responsibilities

N/A

Travel

N/A

Supervises

Education & Experience Qualifications

+ Bachelor’s degree is required. Master’s preferred.

+ Prior experience working with University students in a residential setting and university programming experience is preferred.

+ Experience dealing with students in a peer-to-peer counseling & coaching setting and a professional interest in working with students in a student services and support capacity.

Minimum Skills/Abilities

+ Excellent interpersonal and communication skills required.

+ Knowledge of Microsoft products such as Word, Excel, PowerPoint and Google Docs, Google Sheets, and Google Drive.

+ Must be knowledgeable and up to date on student retention and persistence trends and strategies in higher education.

+ Preferred knowledge of EAB Navigate, Banner, and Argos.

+ High consideration to those who have teaching experience or prior experience in student success.

+ Must be able to attend special events outside of normal office hours. This includes weekends and evenings as needed.

Applicant Documents Instructions

Additional information Visa sponsorship is not available for this position

EEO/AA Statement

Utica University is committed to affirmative action, equal opportunity, and creating a welcoming work environment for all employees. All qualified applicants will receive consideration for employment without regard to veteran status, disability, citizenship status, domestic violence victim status, or protected status under applicable local, state, or federal law.

Commitment to Supporting and Hiring Veterans

Located in the heart of central New York, Utica University is a comprehensive,

independent, private institution founded in 1946 to offer options for

university study to veterans returning from the second world war. More than

seventy years since veterans returned from WWII , this tradition of serving

veterans is still held in high regard here at UC, and we are proud to

welcome veterans as students and as valued members of our faculty and

professional staff.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

+ * How did you hear about this employment opportunity?

+ HercJobs.org (HERC Higher Ed Recruitment Consortium)

+ HigherEdJobs.com

+ InsideHigherEd.com

+ Observer Dispatch (Utica OD)-newspaper

+ Ithaca Journal

+ Personal Referral

+ Utica University Website

+ Albany Times Union

+ Binghamton Press & Sun

+ careerbuilders.com

+ centralnewyorkhelpwanted.com

+ Chronicle.com (Chronicle of Higher Ed website)

+ Elmira Star Gazette

+ Utica University Online Employment Website

+ DiverseEducation.com (Diverse Issues in Higher Education

+ Historically Black Colleges and Universities

+ Indeed.com

+ Current Utica University Employee

+ Referred by a Utica University Employee

+ Referred by a non Utica University Employee

+ Twitter

+ LinkedIn-Job Posting

+ LinkedIn-Recruited by Utica University HR

+ Centralnewyorkhelpwanted.com

+ Syracuse Post Standard-newspaper

+ Albany Times Union-newspaper

+ Facebook

+ Job Fair

+ Search Firm

+ NCAA

+ PRISM Network

+ HBCU Connect

+ DiverseJobs

+ Other

Applicant Documents

Required Documents

+ Resume / Curriculum Vitae

+ Cover Letter

+ Student Centered Statement

Optional Documents