"Alerted.org

Coordinator, Regulatory Customer Service

Date: Jul 17, 2025

Location:

Kansas City, MO, US, 64129

Company: Spire Inc.

Summary

Spire is seeking a Regional Customer Service Coordinator to work in Kansas City, MO. The Coordinator role emphasizes collaboration with paving contractors and city affiliates to manage and oversee project logistics, ensuring alignment with municipal regulations. This includes, but is not limited to, scheduling, compliance tracking, and facilitating communication among stakeholders.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

+ We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance

+ We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger

+ We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs

+ We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Duties and Responsibilities

+ Assist Operations leadership with customer related issues, written responses, processes and initiatives.

+ Responsible for customer correspondence.

+ Find cost effective/ expedient resolutions to customer problems/complaints.

+ Coordinate departmental practices and resolve conflicts.

+ Work with Claims and Damage Prevention to research claims and damages.

+ Coordinate (or participate in) resolution discussions with contractors.

+ May coordinate/monitor the training activities related to customer service practices.

+ Attend/record the minutes for the quarterly liaison meeting.

+ All other duties as assigned.

Essential Characteristics and Competencies

+ Ability to work under pressure/meet tight deadlines.

+ Ability to adapt in a fast-moving/changing culture.

+ Strong interpersonal skills, ability to establish rapport with a diverse array of people.

+ Works independently/manage time effectively.

+ Works as part of a team/display a positive attitude.

Supervisory Responsibilities

None

Required Education (certifications, licenses)

+ High school diploma/GED, required.

+ Valid driver's license required.

+ College degree preferred.

Required knowledge, skill and abilities

+ Two to three years of previous experience in construction/customer management, managing projects, commercial accounts, contractor relationships, or related areas with significant decision making authority and general oversight responsibility.

Physical demands, environment and schedule

+ Normal office conditions, outdoors exposed to all weather conditions, in construction areas with uneven surfaces and loud noises.

+ May be required to work assigned weekend schedule.

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com.

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity Employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Req ID: 11076

Job Location: Kansas City Job Segment: Compliance, Law, Regulatory Affairs, Customer Service, Legal

Find similar jobs: