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Program Operations Analyst
- University of Washington (Seattle, WA)
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Req #: 248006
Department: FINANCE, PLANNING, AND BUDGETING
Posting Date: 07/18/2025
Closing Info:
Closes On 07/25/2025
Salary: $6,815 - $8,929 per month
Limited Recruitment: **Open to Department employees only**
Shift: First Shift
Notes:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119\_a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees bring their energy, creative problem-solving skills to their work and are dedicated to building stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, and budgeting functions for the University of Washington, including:
• Finance & Budget Strategy
• Institutional Analytics & Data Support
• Policy, Planning & State Operations
• University Business Services
Within FPB, the Payroll Office has an excellent opportunity for a **Program Operations Analyst** . Reporting to the Assistant Director for Accounting and Tax, the Payroll Operations Analyst will provide analytical and accounting expertise to a team dedicated to executing payroll tax and accounting transactional functions for the University.
More specific responsibilities will include analyzing payroll data, tax and accounting reconciliations and reporting, and reporting metrics, leading development of payroll reports and procedures, supporting successful execution of payroll processes as required, and leading a small team of accountants. As a member of a team focused on continuous improvement, this role will also be expected to identify process issues, assess opportunities for improvement and advance recommended solutions.
We encourage applicants to apply even if they do not feel they satisfy all the skills listed; we understand that it will take some time for the successful applicant to strengthen specific position skills where needed, to learn about the university systems, campuses, and collaborators, to develop a deep understanding of the UW Finance, Planning & Budgeting environment itself. You will join a supportive team that will partner with you in these efforts; we are an open, ethical, highly engaged, and collaborative community based on trust, transparency, and mutual respect. We believe in the importance of quality of life, embracing diversity and equity, making a difference, and having fun.
DUTIES & RESPONSIBILITIES:
Leadership and Team management
Provide leadership and management of the day-to-day operations of the Payroll Accountants responsible for tax filings. Work with a diverse group of individuals; placing a value on diversity, equity, and inclusiveness.
**Payroll Analysis and Reporting/Filing** (60%)
• Analyzes payroll transaction data, processes and deduction data and reporting metrics. Lead multiple federal and state year-end tax reporting/filing processes for Form W2, Form 1042s, 1099R, etc
• Supports all data requirements/system requirements for Payroll Tax and Accounting including preparation and remittance of Social Security, Medicare, and Federal withholding taxes on behalf of the University of Washington
• Analysis of data trends to support business decisions and processes including developing and documentation of processes
• Compiles data from multiple data sources (UW systems, Washington State and third-party systems) for reporting
• Uses analytical tools such as SQL Server, Microsoft Reporting Services, Access, Excel and/or similar applications to extract and analyze large volumes of payroll data
• Coordinates with leadership and stakeholders to interpret payroll data, identify issues and implement resolution plans. Assist in the development of goals and measurement to support Payroll
• Ensures completion of assigned payroll transactions including tax and accounting in accordance with established standards
**Transactional Payroll Processes** (30%)
• Supports successful execution of payroll processes as required, including payroll, tax and accounting transactions and processes and related reporting, reconciliations, and tax filings/payments
• Assist in other payroll activities as needed
• Analyzes and identifies process improvement opportunities to streamline workflow and deliver enhanced customer service to the organization
• Supports timely resolution of complex issues/inquiries including customer inquiries
• Coordinate with other resources to address escalated inquiries as required
• Contributes to an outstanding customer service environment, including strong collaboration with other team and subject matter experts external to Payroll as required
• Assist in training activities for Payroll (internal and external)
• Utilizes ServiceNow to facilitate management of inquiries/issues in accordance with established protocols
**Payroll Services Support** (10%)
• Supports periodic Workday update processes, including payroll testing activities
• Supports knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content
• Supports training activities, including development and verification of relevant content
• Other duties as assigned
REQUIREMENTS:
Bachelor’s degree in Business Administration, Accounting, Finance, Human Resources, Public Administration or related field of study and at least four years of experience in payroll or an accounting related role
Experience processing transactions in the payroll and finance domains, with excellent accounting skills, accuracy and attention to detail
Proficiency in data analysis, reporting, and metrics, with the ability to extract and interpret key trends and insights
Advanced Excel skills with demonstrated expertise in data mining and manipulation
Working knowledge of federal/state regulations and laws as they relate to payroll with knowledge in tax and accounting principles
Experience supporting employment tax regulations
Proven ability to establish and maintain collaborative relationships with key stakeholders across departments and levels
Extensive experience in customer service, including resolving complex inquiries and maintaining high performance during peak periods
Experience supporting system testing and/or data validation activities
Demonstrated experience in working with diverse groups, stakeholders, and teams; collaborative, inclusive, and service-oriented leadership style and the ability to foster a culture of excellence, accountability, and teamwork
DESIRED:
Working knowledge of University of Washington HR and payroll policies
Working knowledge of Workday and other University of Washington systems
**Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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