• Customer Service Representative

    Access Dubuque (Dubuque, IA)


    Customer Service Representative

     

    Hirschbach Motor Lines, Inc.

     

    1 Positions

     

    ID: job_20250717164305_X

     

    Posted On 07/17/2025

     

    Job Overview

     

    As a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and establishes and maintains positive customer relationships.

     

    What you will be doing!

     

    + Communicates all services issues promptly to the customer and elevates issues accordingly to the operations team and others within the organization as applicable.

    + Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes.

    + Supervises the handling of freight from shipper to receiver.

    + Develops and maintains customer relationships with assigned customer base and/or geographic area.

    + Completes SRC codes daily at times assigned by account.

    + Books freight within customer base and/or geographic area toensure a balance of available freight and trucks.

    + Monitors rates, revenue generation, and accessorial per customer contracts.

    + Providestracking and tracing on shipments toensure on-time pickups and deliveries, and resolves any issues that may arise during transport.

    + Providesservicestocustomers in compliance with contract requirements, ensuring on-time deliveries and resolving damaged product issues.

    + Selects loads effectively through brokerage and customer needs.

    + Handles customer correspondences, complaints, and inquiries.

    + Attends meetings related to customers and occasionally travels to visit customer sites and locations.

    + Other duties as assigned including proactively assisting others in achieving the organization’s objectives.

    Talent Requirements and Skills

    + High school diploma or equivalent, paired with relevant professional experience.

    + Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.

    + Ability to process information with high levels of accuracy and energy.

    + Ability to multi-task and prioritize workload.

    + Computer proficiency and ability to navigate between multiple programs.

    + Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

    Company Overview

    Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

     

    With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

     

    Primary Contact

     

    1722873707420

     

    Katie Ruden

     

    Talent Acquisition Partner,

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Clerical/Office Administration

     

    Customer Service

     

    Transportation

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Pay/Salary

     

    0 - 0

     

    Company ID

     

    1072

     

    Job REQ #

     

    job_20250717164305_XPGHXVL5GFMGJCJV

    \# Positions

    1

     

    Start Date

     

    20250717

     

    End Date

     

    20250818

     

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    Hirschbach Motor Lines, Inc.

     

    About the Company

     

    Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!