• Patient Care Advocate/Specialty Pharmacy…

    KPH Healthcare Services, Inc. (Syracuse, NY)


    Overview

    **Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

    **Job Summary:** Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

    Responsibilities

    + Responsible for accurate data entry of incoming prescriptions, if required

    + Responsible for accurate selecting billing and shipping methods for incoming patient orders

    + Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

    + Document patient reported information into TherigySTM

    + Provides resolution to customer service issues to ensure member satisfaction

    + Work with members to provide resolution to payment related issues on accounts/orders

    + Maintain and keep reasonable production as determined by supervisor

    + May assist in orienting and training new employees

    + Responsible for completing all mandatory and regulatory training programs

    + Perform other duties as assigned

    Qualifications

    Attendance Requirements:

    + Must be available, and on-time for scheduled work shifts.

    + Must be able to work nights and weekends, as required.

    Educational Requirements:

    + Minimum: High School Diploma or GED

    + Preferred: Pharmacy technician or related certification

    Experience:

    + Experience in a customer service-related field

    + Preferred: 6-12 months experience as a pharmacy technician

    **Required** (Mississippi Employees):

    + Registered with the State of Mississippi as a Pharmacy Technician

    Special Conditions of Employment:

    + Drug test

    + Initial and continuous exclusion and sanction/disciplinary monitoring

    + Any and all additional eligibility requirements based on the specific position

     

    Compensation

     

    $18.00-20.00 per hour.

     

    The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience,and education.

     

    KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state** **,** **and federal regulations as it pertains to minimum wage requirements** **.

     

    Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14366/patient-care-advocate-specialty-pharmacy-technician---remote/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866)

     

    **Job Locations** _US-NY-Syracuse_

    **Posted Date** _2 weeks ago_ _(7/9/2025 11:35 AM)_

    **_Requisition ID_** _2025-14366_

    **_\# of Openings_** _4_

    **_Category_** _Pharmacy_

    **_Location : Location_** _US-NY-Syracuse_