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**VCA Cairo Animal Hospita** **l** is seeking a **Client Service Representative** to join our team full-time!

Who We Are:

VCA Cairo has been part of the community for 40 years and is a full-service, veterinary hospital offering appointment-based preventative/routine medical care, and urgent care. In addition to our general Veterinary services, we offer advanced services such as laser therapy, and advanced soft tissue surgeries.

**Address:** 1170 Park Avenue West, Highland Park, IL 60035

Why We Need You

As the face of **VCA Cairo Animal Hospital** , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  The Client Service Representative is the pivot around which the hospital operates and is responsible for:

+ Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

+ Scheduling and confirming appointments.

+ Placing outbound calls for follow-ups and reaching out to prospective clients.

+ Presenting and explaining fees, including processing payments.Recommending, selecting, and obtaining products and services, including prescriptions.

+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e.,heartworm prevention, housebreaking, and flea & tick control).

+ Managing medical records, charts, reports and correspondence.

**Schedule:** Full-time opportunities with flexible scheduling.

**Compensation:** $16-$20 an hour. The starting range is determined by skill set, and years of experience in the field.

QUALIFICATIONS:

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people—as well as awareness and understanding of others’ reactions

• Proven decision-making skills to choose the most appropriate course of action

VCA adds value to your compensation package with the following (part-time may vary):

+ Free mental health sessions (Lyra) and wellness subscriptions (Head Space)

+ Referral bonuses

+ Generous pet care discounts plus discounts on Mars, RoyalCanin, Hills, and more

+ 401(k) (company match)

+ Access to the people and financial resources of a large veterinary community

+ Opportunities for growth and leadership roles at VCA, Mars, and other divisions of Mars

+ Dedicated onboarding and development support

+ Associate-led equity, inclusion, and diversity groups

+ Opportunities to give back through strong Shelter partnerships and VCA Charities

+ Free Continuing Education through our online WoofU

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

**Keywords:** (CSR, Front desk, Reception, Receptionist)

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com