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Information Technology Generalist Administrator 1

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Information Technology Generalist Administrator 1

Salary

$77,379.00 - $117,497.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-28893-01544

Department

Executive Offices

Division

EX OA PS ITDC Bus Serv Mgmt Di

Opening Date

07/18/2025

Closing Date

8/1/2025 11:59 PM Eastern

Job Code

01544

Position Number

00257006

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST09

Bureau / Division Code

812710

Bureau / Division

PSITDC - Business Services Management Division

Worksite Address

1800 Elmerton Avenue

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Brittany Bradford

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you a detail-oriented professional who excels in the field of information technology (IT)? If so, the Public Safety IT Delivery Center has the perfect opportunity for you! We are on the lookout for a highly motivated Information Technology Generalist Administrator 1 with strong communication and interpersonal skills that has the ability to troubleshoot complex cases. Apply today to join our collaborative work environment where your skills and ideas help drive success!

DESCRIPTION OF WORK

As an IT Generalist Administrator 1, you will play a vital role in providing technical support for the Pennsylvania Instant Check System (PICS) and for users within the Pennsylvania State Police (PSP) Headquarters. Your primary responsibilities include all technical aspects of managing, monitoring, and maintaining the Pennsylvania Instant Check System (PICS) such as monitoring software, troubleshooting issues, coordinating vendor related activities, as well as planning system maintenance and upgrades. You will have the opportunity to provide technical guidance and support to Help Desk staff, lower level technical personnel, and higher management in all aspects of the operation, utilization, and functionality of the PICS system. Work involves providing technical support and assistance to users regarding implementation of automated solutions and resolving technical issues. You may also be required to provide after hours support and assistance on an as needed basis.

If you have a passion for technology and a proactive approach to problem-solving, we need you on our team!

Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00257006)

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2; or

+ Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services;or

+ Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field;or

+ One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ You must pass a background investigation.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

10

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

11

How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?

+ 2 or more years

+ 1 to less than 2 years

+ Less than 1 year

+ No experience

12

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

13

Do you possess any graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

14

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

15

WORK BEHAVIOR 1 –DESIGN AND DEVELOP PROCESSESDesign and develop the processes involved in the installation and configuration of currently supported server operating systems (Microsoft, Linux, other). Formulate solutions while forecasting future upgrade paths and managing project and fulfillment requirements.Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ A. I have experience designing and developing processes in the installation and configuration of supported server operating systems. I was responsible for formulating solutions, forecasting upgrade paths, and managing project and fulfillment requirements.

+ B. I have experience formulating solutions, forecasting upgrade paths, and managing project and fulfillment requirements on server operating systems that someone else installed and configured.

+ C. I have successfully completed college-level coursework related to information technology system installation or configurations.

+ D. I have NO experience or coursework related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to designing and developing processes

+ Your level of responsibility

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

18

WORK BEHAVIOR 2 – TECHNICAL ASSISTANCETroubleshoots and resolves computer network, backup, or server issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues and critical service outages. Works with other IT areas to isolate and identify the cause of problems such as server and performance issues or hardware and software failures. Provides guidance to staff in diagnosing, troubleshooting, and resolving computer network issues.Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ A. I have experience troubleshooting and resolving problems by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.

+ B. I have experience troubleshooting and resolving problems by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.

+ C. I have successfully completed college-level coursework related to information technology troubleshooting.

+ D. I have NO experience or coursework related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employers where you gained this experience

+ The actual duties you performed related to the technical assistance you provided

+ Your level of responsibility

20

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

21

WORK BEHAVIOR 3 – INCIDENT MANAGEMENTOversee the daily operations of the delivery center, collaborating with teams to triage, address, and resolve server administration and application issues as they arise. This includes managing and maintaining APC UPS and PDU systems, which safeguard critical hardware both on-site and at remote locations across the state. Additionally, establishes clear definitions for IT incidents and problems, along with their severity levels, to ensure efficient and appropriate issue management.Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ A. I have experience managing all phases of incident response by coordinating and implementing action from all involved areas. I was responsible for defining information technology incidents and problems as well as their severity levels.

+ B. I have experience managing all phases of incident response by coordinating and implementing action from all involved areas. Someone else was responsible for defining information technology incidents and problems as well as their severity levels.

+ C. I have successfully completed college-level coursework related to incident management.

+ D. I have NO experience or coursework related to this work behavior.

22

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employers where you gained this experience

+ The actual duties you performed related to incident management

+ The types of incidents you managed

+ Your level of responsibility

23

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

24

WORK BEHAVIOR 4 – WRITTEN COMMUNICATIONPrepare written technical or narrative documents in such areas as migration strategy, issue resolution and user acceptance documents. Maintain installation and setup guides, activity logs and end-user documentation as requested. Identify and report recurring system issue patterns and necessary corrective actions needed.Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ A. I have experience preparing technical or narrative documents such as status reports, or system designs and documents, or information technology evaluations. I was RESPONSIBLE FOR THE FINAL DOCUMENT that conveyed customized information to the intended recipients.

+ B. I have experience preparing technical or narrative documents such as status reports, or system designs and documents, or information technology evaluations. I was RESPONSIBLE FOR COMPILING A PORTION OF THE DOCUMENT, but someone else was responsible for the final version that conveyed customized information to the intended recipients.

+ C. I have completed college-level coursework in business writing, technical writing, or English composition.

+ D. I have NO experience or coursework related to this work behavior.

25

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employers where you gained this experience

+ The actual duties you performed related to written communication

+ Your level of responsibility

26

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

27

WORK BEHAVIOR 5 – TECHNICAL OPERATIONSProvide consultative services to organization program managers and vendors on the development, review, and administration of IT services, policies, and plans. Develop IT service plans, assess needs, and recommend possible solutions.Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ A. I have experience providing consultative services on the development, review, and administration of IT services, policies, and plans. I was responsible for developing IT service plans, assessing the needs and recommending solutions.

+ B. I have experience providing consultative services on the review and administration of IT services, policies, and plans. Someone else was responsible for developing IT service plans, assessing the needs and recommending solutions.

+ C. I have successfully completed college-level coursework related to technical operations or policy development.

+ D. I have NO experience or coursework related to this work behavior.

28

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employers where you gained this experience

+ The actual duties you performed related to technical operations

+ The types of IT service plans you developed

+ Your level of responsibility

29

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov