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ANALYST

BUSINESS SYSTEM ANALYSIS DEPT

FIRTSBANK PR

Our Company

AtFirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The HR Service Representative serve as the primary customer contact in an inbound call/service center environment utilizing knowledge base and case management tools to assist internal customers in completing their human resource transactions, in accordance with call/service center standards. Projects a professional image through phone interaction, demonstrating knowledge of services, systems and procedures of Human Resources. The incumbent is required to work on a flexible schedule and understand that he/she will be assigned to work on weekdays and holidays if necessary .

What You’ll Need to Succeed

• Collaborate with project managers and project sponsors to determine project scope and vision.

• Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

• Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics

• Work with stakeholders and the project team to prioritize collected requirements

• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.

• Coordinates with business and technology teams needed to integrate system and data requirements.

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards

What You’ll Need:

• A Bachelor’s Degree in Business Administration, Computer Science, Industrial Engineering, Finance, or Information Systems are desirable for this job. 2 - 5 years of similar and relevant experience. Or the equivalent combination of Education and Experience needed to be able to perform the functions of this job.

• Functional Competencies

• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development

• Demonstrated knowledge of the organization’s core business process and operations

• Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products

• Ability to apply statistical and other research methods into systems, issues, and products as required

• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language (English)

• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources

• Understanding of application development and software development life cycle concepts

• Excellent analytical, mathematical, and creative problem-solving skills

• Excellent listening, interpersonal, written, and oral communication skills

• Strong analytic thinking capacity

• Strong technical writing skills in English

• Clear understanding of product management and market placement

• Customer service skills

• Ability to effectively prioritize and execute tasks while under pressure.

• Problem solving and decision making capacity

• Good English and Spanish written and verbal communication skills

• Computer literacy with MS Office software knowledge

• Federal and Local Regulations and Laws

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER