• Bilingual Member Services Coordinator

    Access Dubuque (Dubuque, IA)


    Bilingual Member Services Coordinator

    Cottingham & Butler/ SISCO

    1 Positions

    ID: 4799913008

    Posted On 07/09/2025

     

    Job Overview

    What Our Member Service Coordinators Do and Why It’s Important:

    Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need.

    Core Activities of the Job Include:

    + Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat

    + Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects.

    + Providing feedback and presenting solutions to improve efficiencies and the participant experience

    + Support advocacy services to help members understand and utilize their benefits effectively.

    Strengths and Skills Necessary for Success in the Role:

    + We’re looking for individuals who are solution-focused, highly organized, and calm under pressure. We provide comprehensive training in all areas, what matters most is your mindset and motivation to make a difference.

     

    We are looking for candidates who have an intermediate level of Spanish with the ability to read, write, and speak Spanish professionally in a customer service setting.

    Schedule:

    _The standard work week is Monday through Friday, 8:00 AM to 5:00 PM with an occasional need to cover shifts until 7 PM CST._

     

    About Cottingham and Butler’s Health and Wellness Division

     

    Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

     

    Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler)

     

    Primary Contact

     

    12213

     

    Human Resources

     

    ,

     

    563-587-5104

     

    Phone

     

    Phone

     

    Phone

     

    563-587-5922

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Customer Service

    Education

    Health Care

     

    Insurance

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Company ID

     

    943

     

    Job REQ #

     

    4799913008

    \# Positions

    1

     

    Start Date

     

    20250709

     

    End Date

     

    20250819

     

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    About the Company

    ABOUT THE COTTINGHAM & BUTLER COMPANIES

    Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.