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+ Area of Interest: Patient Services

+ Salary Range: $17.00 - $22.15*

+ FTE/Hours per pay period: 1.0

+ Department: Patient Access

+ Shift: varied

+ Job ID: 167297

Overview

All Shifts Available

Openings in Moline and Bettendorf

$17.00/hr Base pay (more with experience)

Shift Differential: 12% for any hours worked between 6pm-6am + $1/hr for all hours worked on Saturday & Sundays

The Patient Access Associate is responsible for obtaining accurate and thorough demographic and financial information for each patient visit. Ensures that appropriate signatures, financial information and precertification requirements are secured. Screens for benefit eligibility on appropriate accounts. Informs/educates patients that have not been pre-registered of their financial responsibility reviewing deductibles, coinsurance, allowable and copayments. An estimate is developed and reviewed with each patient. Collection process is initiated and posted to the patient’s account.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

+ Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.

+ Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.

+ Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.

+ Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.

+ Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.

+ Obtains information and completes MSPQ and other payer-specific documents.

+ Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.

+ Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer).

Qualifications

Education:

+ Requires minimally a high school diploma or GED

Experience:

+ Prior customer service experience

License(s)/Certification(s):

+ Hands only CPR

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.