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+ Area of Interest: Patient Services

+ Salary Range: $15.87 - $23.81*

+ FTE/Hours per pay period: 0.5

+ Department: Rehab OP Administration

+ Shift: M-F; 2p-6pm

+ Job ID: 160751

Overview

Part Time

M-F; 2pm-6pm

Function as a member of the interdisciplinary team. Primary job functions are assuring accurate and timely reception, scheduling, charge and data entry, report preparation, filing and record keeping and other duties. In addition, collects co-pays/co-insurances, verifies benefits, receives and performs calls to patients and provider offices—all while communicating with the team leaders (business coordinator/denial management specialist, manager, and lead) and therapists to provide great experience and customer service.;

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Administrative/Clerical

+ Takes fax orders from referring sources for new patient, schedules new evaluations and future appointments, schedule/reschedule patients via phone calls and/or therapists’ direction as required.

+ Keeps accurate, up-to-date files of all referrals received in the department. Pre-registers for all disciplines before first appointment preparing chart.

+ Copy and mail/fax initial evaluations and progress/discharge notes, when signed by therapist, to appropriate physicians.

+ Performs reception functions and assures that the telephones are answered and patients/visitors are greeted in a timely, courteous and professional manner.

+ Performs registration functions and assures timely, efficient and customer-friendly registration system. Has to be able to evaluate each registration/admission and be alerted to potential problems, including pre-certification or financial assistance for the patient.

+ Processes insurance eligibility and benefits verification for all outpatient rehabilitation patients.

+ Processes insurance pre-authorizations for all outpatient rehabilitation patients.

+ Accurately records authorization specifics into EPIC and monitors frequency limitations of benefit.

+ Assists in resolving account denials routed to specific Work Queue lists within EPIC.

+ Keeps prior authorization Work Queue list up-to-date and follows-up on aging requests.

+ Works with therapists to resolve pre-billing edits to ensure timely filing and clean-claim requirement.

+ Provides great customer service in a busy, multitasking, fast paced environment

Qualifications

Education: High School diploma or GED.

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.

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