• Telephone Banking Consultant

    Banco Popular Puerto Rico (San Juan, PR)


    Date: Jun 26, 2025

    Location:

    San Juan, PR

     

    Company: Popular

     

    Workplace Type: On-site

     

    Telephone Banking Consultant

     

    Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:

     

    Telephone Banking Consultant

     

    Sales & Support, 03

     

    Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.

     

    Job Type

     

    + Full Time Non-Exempt

    + Training starts on September 2, 2025

    + Duration: 8 weeks

    + Training Schedule: Monday to Friday 8:00 am - 5:00 pm

    + Location: Mayagüez (On-site)

    General Description

    Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.

     

    Essential Duties and Responsibilities

     

    Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately. Promotes cross sales of financial products and services. Solves situations within the authority frame granted or refers those that are outside his/her authority. Provide information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquires, and other.

    Education

    24 Bachelor's degree approved credits or equivalent combination of education and experience.

    Experience

    At least two years of experience in customer service or sales.

    Other Qualifications

    + Excellent customer service skills, including telephone skills and telephone etiquette.

    + PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).

    + Detail oriented with analytical skills.

    + Excellent oral and written communication skills in English and Spanish. Fully Bilingual.

     

    Values

     

    1. Passion for People

    3. Succeed Together

    2. Own Every Moment

    4. Build the Future

     

    Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

    ABOUT US

    Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

     

    As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

     

    We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

     

    If you have a disability or need more information about requesting an accommodation, please contact us [email protected] email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

     

    Are you ready for a rewarding career?

    Popular is an Equal Opportunity Employer

    Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

     

    Connect with us!

     

    LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/)

     

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