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Position Overview

The Sr. Retail Technology Analyst (SRTA) provides training and support services for the Retail Technology suite of products. The SRTA is responsible for service and support of all Retail Technology software and hardware, including installations, upgrades, and troubleshooting. This position must be able to support multiple Retail Technology teams and provide project and team leadership. The SRTA works with other team members and the Retail Services Leadership Team to demonstrate The C&S Way and the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.

Job Description

Description

+ Provide advanced technical and application support to our Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.

+ Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.

+ Instruct, guide and support technicians on the processes and procedures used within Retail Technology and oversee projects and teams in the field.

+ Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.

+ Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.

+ Provide intermediate-level application training to our Retailers for the Retail Technology suite of services.

+ Assist Retailers with technology decision-making through counseling, advice, and recommendations on technology solutions and services.

+ Travel Required:Yes

Environment

+ Store : Office Temperature (65F to 75F)

Skills

+ Specialized Knowledge : Networking, POS and Backoffice Pricing systems

+ Special Skills : Supermarket operations including point-of-sale and back-office applications

+ Physical abilities: : Ability to lift 50 pounds and sit and stand for long periods of time

+ Other: : Occasional overnight travel, driving, air travel; able to build positive customer relations; good communication, verbal and writing skills; complex problem-solving; team player

Years Of Experience

+ 2-5 : years of related work experience

+ 5-7 : years of supermarket and/or technology experience

Qualifications

Bachelor's Degree - General Studies

Shift

1st Shift (United States of America)

Company

Robesonia Logistics LLC

About Our Company

Robesonia Logistics, LLC is one of the largest wholesale grocery suppliers in the Northeast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Robesonia Logistics, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with Robesonia Logistics. Robesonia Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Company: Robesonia Logistics LLC

Job Area: IT - Technology

Job Family: Sales

Job Type: Regular

Job Code: JC1515

ReqID: R-263481