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Working Title:

Assistant Director of Operations-Student Union

Institution:

Winona State University

Classification Title:

MSUAASF Range C

Bargaining Unit / Union:

211: Minnesota State University Association of Administrative Service Faculty

City:

Winona

FLSA:

Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Unclassified - Unlimited Academic

Salary Range:

$47,607.00 - $93,342.00

Job Description

**1. Event Management:** Responsible for the daily execution of events within WSU’s Student Union and campus outdoor spaces which contribute to the University’s student programming mission. Ensures the daily, evening and weekend events of the Student Union operate efficiently, safely and meeting the needs of the Winona State campus community. Plan and coordinate the resources (i.e. equipment, furniture, human) needed to ensure scheduled events are properly executed and meet customer needs. Develop, approve, and implement policies/procedures to support the effective operation of the Student Union. Provide timely response and resolution to concerns, special requests or complaints from university and external customers. Assist with room set ups and furniture flips for special events as necessary. Operate and maintain audio visual (AV) equipment and train department staff and users. Provide feedback and guidance to staff that support meeting room and event space scheduling and reservations in EMS for the Student Union. Coordinate use of the Outdoor Fire Feature adjacent to Kryzsko Commons including staffing during regular use and special events, maintenance, and repair. Serve on team that provides on-site support for third-party events across campus including access to academic buildings, outdoor space, athletic facilities, and large gathering-spaces.

**2. Student Development:** Responsible for developing and leading a team of students to support the daily operations of the Student Union. Oversee the WSU Student Union Resource Center which is staffed by students and provides students, staff, faculty, parents and visitors information on campus resources and the community, allocating recreation equipment, bike rentals, managing the Warrior Esports Lounge, and lost and found for the building. Develop, implement, and oversee a Student Building Manager program which will support the operations and customer service needs Student Union while developing skills in leadership, management, communication, and customer service. Responsible for personnel decisions for student employees that include recruitment, selection, supervision, training, scheduling, evaluation, on-going development, goal setting, reward, discipline, and termination. In support of retention and student success this position will research, develop, implement, and assess comprehensive learning outcomes-based student employment program.

**3. Facility Maintenance and Emergency Management:** Provide lead work direction to general maintenance workers assigned to perform daily facilities maintenance work for the Student Union. Create, prioritize, and communicate work order requests for the facility. Identify, coordinate, and implement an annual building cleaning, repair, and maintenance plan. Receive, prioritize, and approve equipment and furniture repair. Develop cost estimates, schedules, plans to complete minor repair projects. Assist the director in planning, coordinating, and implementing remodeling and renovation projects as necessary. Establish facility emergency procedures and serve as the liaison with Campus Security to coordinate emergency and safety management for the Student Union.

**4. Warrior Esports Lounge Coordination:** Oversee use of the Warrior Esports Lounge including management of inventory, rules and policies, special events, staffing, and technology. Train staff on use of computer software and Audio-Visual technology in the lounge. Collaborate with IT Services on routine maintenance of equipment. Serve as university contact for Esports groups looking to be competitive at an intercollegiate level. Actively promote Esports opportunities to students and WSU community as relevant.

**5. Collaboration.** Participate as a part of the greater Student Union & Activities staff team and utilize a student development approach to working with students, student employees and volunteers to develop a customer service focused environment. Work cooperatively with staff and students on projects, policy formation, process improvement, review for the building and department, support and attend departmental and campus programs, and provide clarity of communication throughout the organization. Assist director with strategic planning for Student Union & Activities department.

**6. Perform other duties as assigned** that support the University, Student Life and Development division, and departmental priorities and initiatives including professional development, campus committee participation and providing direction for the Student Union facility in the Director’s absence.

**Salary Range: $** 47,607.00 - $93,342.00; Commensurate with qualifications and experience

Minimum Qualifications

+ Bachelor’s degree in Project Management, Hospitality Management, Facility Management, Leadership, Business, Communication, Management, or related field.

+ Two (2) years of professional experience in special event programming, conference center event operations, facility management, or related field.

+ Strong oral and written communication skills.

+ Ability to build rapport with students, faculty, staff, and campus partners.

+ Proficient in the use of a variety of technologies including but not limited to audio/visual equipment and/or sound systems.

+ Ability to exercise good judgement and negotiate crucial conversations in stressful situations.

Preferred Qualification

+ Master’s degree in Higher Education Leadership, Student Affairs, College Student Personnel, Business Administration or related field.

+ Experience educating and developing student employees or student leaders with knowledge of student development theory.

+ Experience leading and supervising culturally diverse teams.

+ Evidence of designing, developing, and implementing staff training programs.

+ Knowledge of event management software.

+ Experience developing and implementing annual repair and maintenance plans.

+ Experience designing and implementing assessment or continuous improvement plans.

Working Conditions

This position will be required to come in on evenings and weekends as the need arises to manage the building event operations, provide staff training and supervision, or handle unexpected facility issues or emergencies. Certain complex events (i.e. Presidential or high-profile events) may require this person to work whenever the event is scheduled or in some instances be on-call in case an issue arises. This person supervises the student building managers and gives lead work direction to general maintenance workers who are on-duty in the evenings and works with external vendors/contractors. Some complex issues the operations staff encounter require additional assistance and can be dealt with over the phone but at times the individual may need to be on campus.

Other Requirements

1. The successful candidate must be able to lawfully accept employment in the United States by the day employment begins. The University regrets that we are unable to offer H1-B sponsorship at this time.

2. A complete online application will include the following:

+ A cover letter that addresses the qualifications listed previously

+ Current Curriculum Vitae / Resume

+ Transcripts (undergraduate and graduate)

+ A list of professional references with contact information

Posting Information:

Application Deadline: Review begins 8./13/2025

Appointment Date: As Soon As Possible

Primary Location: Winona, MN

Type of Appointment: Probationary

**Telework (Yes/No)** No

About Winona State University

Founded in 1858, Winona State University is a regional public university and the oldest member of the Minnesota State system. Offering more than 200 majors and programs, Winona State has the #1 Student Success Rate in the Minnesota State System with 92 percent of WSU graduates being hired in a field related to their degree. With campuses in both Winona and Rochester, Winona State offers the best of both worlds. Widely known for its stunning natural setting, the Winona campus is nestled between picturesque bluffs and the Mississippi River - meaning rock climbing, paddle-boarding, hiking, and kayaking are within a mile of campus. WSU’s Rochester campus is located in Minnesota’s third largest city - a dynamic hub for industry, arts, and culture, and consistently ranked as one of the best places to live in the U.S. Winona State University's mission is to enhance the intellectual, social, cultural and economic vitality of the people and communities we serve: a community of learners improving our world. For more information, visit winona.edu.

Employment for this position is covered by the collective bargaining agreement for Minnesota State University Association of Administrative & Service Faculty (ASF) which can be found at https://www.minnstate.edu/system/working/relations.html

**Notice:** In accordance with Minnesota State policy, employees driving on university business who use a rental or state vehicle shall be required to conform to Minnesota State’s vehicle use criteria and consent to a motor vehicle records check. The Winona State University Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures, and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at https://www.winona.edu/about/safety-security/ . You may also request a paper copy from University Security by emailing [email protected] .

Winona State University is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

The University provides reasonable accommodations to qualified individuals with disabilities upon request.

A member of the Minnesota State Colleges and Universities System. **_A community of learners improving our world!_**

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

09-01-2025

Position End Date:

Open Date:

07-21-2025

Close Date:

08-14-2025

Posting Contact Name:

Robin M Delong

Posting Contact Email:

[email protected]