"Alerted.org

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

**JOB SUMMARY:** The Attendant Coordinator is responsible for providing quality services to Elara Caring’s Personal Care Services (PCS) clients by scheduling, supporting and coordinating home and community-based services. Coordinators are expected to uphold the high quality standards of Elara Caring by ensuring compliance with established company policies and all applicable state and federal regulations.

JOB REQUIREMENTS:

+ EDUCATION: Employment or personal experience giving one an understanding of the issues and needs of the elderly or disabled. Two years’ experience in fast-paced office preferred.

+ EXPERIENCE: Must have a high school diploma or GED. Associates or Bachelor’s degree preferred.

+ CERTIFICATION/LICENSURE: N/A

+ SKILLS:

+ Good communication skills both written and verbal (example)

+ Working knowledge of Medicaid, home care benefits, policies and procedures preferred

+ Excellent computer skills and knowledge required.

+ Excellent organizational skills required.

+ Must be able to multitask in a fast-paced environment.

+ Professional verbal and written communication skills required

+ Must be a team player, intuitive and able to interact effectively with all.

+ Possess good management and leadership skills.

+ Ability to motivate others in a positive manner.

+ Bilingual fluency in Spanish, Chinese (Mandarin/Cantonese), Russian, or Portuguese language may be required as needed

+ Knowledge of healthcare industry is preferred

+ TRANSPORTATION: Must have access to public transportation or dependable vehicle, valid driver’s license and auto insurance in accordance with the laws of the State.

+ TRAVEL: N/A

+ HEALTH STATUS: Meets all applicable agency policies and procedures related to health screening and required testing.

KEY ACCOUNTABILITIES** **:

+ Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the **Personal Care Services (PCS)** team.

+ Schedules appropriate services for all requests for homemaking, personal care and home health aide services in a timely manner in accordance with established procedures, including staffing planned and unplanned absences

+ Ensures all clients w/o an attendant (CWA), holds and updates are managed per Elara Caring protocol; ensuring all regulatory documentation has been submitted timely for services not delivered or delayed start of cares

+ Reports CWA weekly to team and touches base with client (documents touch base in Arrow)

+ Submits 267 (client communication form) as required

+ Builds and maintains all permanent schedules in Arrow

+ ISP Management, tracking, data entry and compliance

+ Maintains accurate records of the current and prospective requested services, tasks and/or plan of care for all clients.

+ Enters all change of status forms for clients

+ Updates attendant availability as required

+ Assigns floating caregivers, Special Care Attendants or fill-in caregivers as needed

+ Ensures compliance with 3040 and performs verbal orientations (if qualified); or coordinates the verbal orientation between the attendant and qualified staff

+ Maintains accurate records of the current and prospective schedule for all caregivers

+ Reviews and maintains contract specific documentation for applicable clients

+ Informs and educates each client on pertinent information required by Elara Caring policy and Federal/State regulation

+ Manages client complaints and initiates escalation process

+ Actively participates in and cooperates with strategic growth initiatives for the branch

+ Reviews and utilizes reports to identify and correct errors on a timely basis to ensure correct billing and payroll

+ Implements Elara Caring policies and procedures

+ Attends training sessions as directed

+ Maintains compliance with State, Federal, licensure and contract related regulatory requirements

+ Available to provide qualified direct care services as needed

+ Other responsibilities, related activities, assignments, duties and projects as assigned

+ Provides support, assistance and direction to caregivers as needed

+ Ensures in-services, trainings, health assessments, medical requirements, certification requirements for caregivers are compliant with State, Federal, and Elara Caring requirements

+ Works with and counsels’ caregivers to improve and correct performance by escalating issues to the field supervisor

+ Notifies caregivers of problems or new developments in assigned area

+ Engages attendants on ElaraCare, monitors posts and chats daily

+ Maintains documentation and records for each caregiver and client

+ Monitors client service delivery requirements daily to ensure adequate availability of attendants (arranges immediate fill in when the attendant has not shown up for the shift)

+ Monitors systems throughout the day to ensure authorizations match scheduled services

+ Reviews over- and under-utilization reports and addresses inconsistencies on a daily basis

+ Reviews and submits employee allegation and worker’s compensation injury information to HR (or appropriate authority) in a timely manner; escalates to the attendant coordinator and/or office manager

+ Reviews open shifts daily to ensure shifts are staffed appropriately for care delivery

+ Ensures “open” shifts are deleted at the conclusion of the week

+ Communicates with employees, case managers and clients in a professional and effective manner

+ Consults with supervisor through written and verbal reports concerning any employee or case manager issues

+ Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.

+ Follows established company policies and procedures, while representing the company in a professional and positive manner

+ Promotes services through positive relationships, and by actively participating in professional and local organizations and projects

+ Promotes Elara Caring’s philosophy, mission statement and administrative policies to ensure quality of care.

+ Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.

+ Performs other duties/projects as assigned.

PHYSICAL AND ENVIRONMENTAL DEMANDS:

+ Physically demanding, high stress environment

+ Sit, stand, bend, lift and move intermittently and be able to lift 50-100 lbs.

+ Full range of body motion including handling, lifting and transfer of patients

+ Move equipment and supplies necessary for job functions

+ Read, speak, and write English to fulfill job functions in an understandable way

+ See/hear or use prosthetics that enable accomplishment of job

+ Meet the health requirements of the agency

+ Exposure to blood and body fluids, communicable diseases, chemicals, and repetitive motions

+ Cope with work involving ill, disabled, and dying patients

+ Abide by all occupational safety and bloodborne pathogen protocol to minimize illness and/or injury

+ Complete required work daily

+ Potentially work irregular hours including call hours if applicable

_We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families._

_Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law._

_Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9._

_At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location._

_This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided._

_If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to_ [email protected]._