• Senior UX Researcher - Digital Products

    Insight Global (New York, NY)


    Job Description

    Insight Global is seeking a Senior UX Researcher to join a customer facing insights and design team. This role will be local to NY or NJ to sit onsite hybrid. Through end to end user research processes, candidates will drive transformation within design by contributing insights and research outcomes. On a day to day basis you will partner with experience designers, product partners and technical partners to run, develop and execute UX Research projects/programs aimed at understanding customer needs, expectations, and experiences. Deliverables within the role will range from early/generative user research, through rapid/iterative formative testing, and later evaluation. Candidates should have qualifications to execute on qualitative and quantitative research, create research briefs from scratch and match the research methodology best fit for the scope of work, as well as handle the research end to end and deliver insights and clarification to stakeholders. Being able to refine research along the way is also pivotal to the role. Candidates should be comfortable working in an Agile environment, building relationships and leading their track of work.

     

    You have a critical approach to research. Youre always looking for sources of bias. As appropriate, you challenge the use of research techniques, and suggest techniques better suited to a scenario. You understand when less-direct data gathering methods may be appropriate, e.g. observation vs interviewing when studying a business process. You have a healthy sense of some things are difficult to know through research and are quick to think about (and communicate to stakeholders) limitations to various research approaches.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    6+ years of UX Research experience

     

    Hands on experience with multiple research methods in enterprise ecosystems

     

    Ability to write research briefs, refine research scope and deliver insights and findings through Google Deck presentations

     

    Strong experience with qualitative and quantitative

     

    Great relationship building skills

     

    Experience collaborating with experience design and digital product teams

     

    Knowledge of Figma

     

    Portfolio or work examples with research case studies Experience with projects with journey mapping, troubleshooting portfolios or consumer account management null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].