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Senior Receptionist & Switchboard, MS Onsite

POSITION PROFILE

Provides exceptional service to the business by greeting/assisting all visitors and answering and

transferring incoming calls from all over the United States.

JOB DUTIES AND RESPONSIBILITIES

Responsibilities

+ Greet and welcome guests as soon as they arrive at the office.

+ Direct visitors to the appropriate person and office.

+ Answer, screen, and forward incoming phone calls.

+ Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).

+ Provide basic and accurate information in-person and via phone/email.

+ Receive, sort, and distribute daily mail/deliveries.

+ Maintain office security by following safety procedures and controlling access via the reception desk (e.g., monitor logbook, issue visitor badges).

+ Update calendars and schedule meetings.

+ Arrange travel and accommodations, and prepare vouchers.

+ Keep updated records of office expenses and costs.

+ Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Requirements and Skills

+ Proven work experience as a Receptionist, Front Office Representative, or similar role.

+ Proficiency in Microsoft Office Suite.

+ Hands-on experience with office equipment (e.g., fax machines and printers).

+ Professional attitude and appearance.

+ Solid written and verbal communication skills.

+ Ability to be resourceful and proactive when issues arise.

+ Excellent organizational skills.

+ Multitasking and time-management skills, with the ability to prioritize tasks.

+ Customer service attitude.

+ High school diploma or equivalent; further training in office management is beneficial.

+ Previous experience in a front office handling receptionist responsibilities preferred but not required.

**QUALIFICATIONS** (Education, Experience and Certifications)

Typically Required:

• Requires high school diploma or equivalent and 2+ years of prior switchboard experience.

KNOWLEDGE, SKILLS AND ABILITIES

• MS Office Suite experience, specifically Word and Excel.

• Excellent customer service skills and detail oriented.

• Ability to handle multiple tasks simultaneously.

• Demonstrated organizational and communications skills

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of

temperature and noise level

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and

instruction – prepare, provide and convey diversified information

• Some physical effort required. Work is mostly sedentary but does require walking, standing,

bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and

small parts, etc.).

• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand

coordination.

The above statements are intended to describe the general nature and level of work being performed by people

assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working

conditions associated with a job

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.