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Job Title

Administrative Associate IV

Agency

Texas A&M University

Department

Transportation Services

Proposed Minimum Salary

$18.35 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who We Are

Transportation Services is an empowered team of professionals dedicated to providing efficient, dynamic and innovative fleet, parking and transit services to the community. We support the teaching, research and public service mission of Texas A&M University, with focus on customer service and communication. For more information about us, visit our website: http://transport.tamu.edu

What We Want

The Administrative Associate IV is responsible for the maintenance and curation of data within Transportation Services micromobility registration system. This position is also tasked with assigning work requests to the appropriate staff member or student worker in an expeditious manner.

What You Need To Know

Starting Pay: $18.35/hr

A cover letter and resume are strongly recommended.

Qualifications

Required Education and Experience

+ High school graduation or any equivalent combination of education and experience.

+ Four years of experience in dataset management, ticket management, or general office work.

Required Knowledge, Skills, and Abilities

+ Knowledge of types of micromobility.

+ Must be detail oriented with a high degree of accuracy in maintaining records and reports.

+ Working knowledge of spreadsheet and word processing software programs.

+ Keyboarding skills.

+ Ability to identify work priorities.

+ Good organization and time management skills.

+ Adept at written, oral, and interpersonal communication.

+ Customer-service oriented.

+ Ability to multi-task and work cooperatively with others.

Preferred Qualifications:

+ Bachelor's degree.

+ Database management, ticket system management, and record curation experience.

+ Working knowledge of the university layout and building locations/identifiers.

+ Working knowledge of University SAP 24.01.99.M0.01 - Use of Personal Electric Vehicles and other Wheeled Forms of Transportation and Transportation Services micromobility regulations.

+ State of Texas class "C" vehicle driver license or the ability to obtain within 30 days of employment.

Responsibilities

+ Curation of Micromobility Registration Dataset- Curates micromobility registration system - Bike Index. Duties will include ensuring that each registrant has a valid, authorized device and has completed all steps to register. Manage automated e-mail lists, send notifications of violations, and curate the overall dataset.

+ Manage Ticket Request System- Perform intake and assignment of work requests as they flow in via Sustainable Transportation ticketing system. Ensure tickets are assigned in an expeditious manner and service requests are fulfilled. Curate tickets to ensure they are addressed and closed.

+ Assist with Registration Efforts and Promotions- Assist with registration efforts and promotions. Assist with registration drives, promotional events which are typically held before and during the start of Fall semesters.

Physical Requirements:

+ Must be able to lift and/or move moderate to heavy weight objects.

+ Ability to work in all weather conditions.

Other Requirements and Factors:

+ This position is security sensitive.

+ This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules, and procedures.

+ All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

+ Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers by actively supporting Aggie Core Values; maintaining 100% “on time” compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies. Persons in this position will be required to drive state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Health (https://www.tamus.edu/business/benefits-administration/medical/) , dental (https://www.tamus.edu/business/benefits-administration/dental/) , vision (https://www.tamus.edu/business/benefits-administration/vision-insurance/) , life and long-term disability insurance (https://www.tamus.edu/business/benefits-administration/life-add/) with Texas A&M contributing to employee health and basic life premiums

+ 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation each (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) month

+ Automatically enrollment in the Teacher Retirement System of Texas

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more

+ Employee Tuition Assistance (https://livingwell.tamu.edu/employee-tuition-assistance/) and Educational Release time (https://employees.tamu.edu/employee-relations/leave/paid/educational.html) for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.