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Senior Library Service Specialist Youth

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Senior Library Service Specialist Youth

Salary

$21.32 - $23.71 Hourly

Location

Various

Job Type

Full Time

Job Number

36824

Department

Houston Public Library

Division

HPL - NEIGHBORHOOD LIBRARY SYSTEM

Opening Date

07/21/2025

Closing Date

7/27/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION: CUSTOMER EXPERIENCE/NEIGHBORHOOD LIBRARIES

Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. *includes evenings and weekends

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as Senior Library Service Specialist at the Melcher and Young Neighborhood Libraries. Successful candidates will communicate effectively, provide exceptional customer service and enjoy interacting with people of all ages from diverse backgrounds. Specialized tasks and programs may be part of the daily work depending on location or age group. Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. *includes evenings and weekends.

The Senior Library Service Specialist Will:

• Provide customer service at public service desks and by phone.

• Provide innovative programming in the library for youth of all ages including story times, arts & crafts, library tours, video gaming, and after school time.

• Create a welcoming and safe environment for youth and their families.

• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.

• May develop, plan, and provide or assist with training staff.

• Promote library services and programming both for the assigned location and systemwide.

• Collaborate with community groups through outreach to enhance and promote library services and programs.

• Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials.

• May serve as the assistant manager or person in charge in the absence of the manager.

• Must be able to effectively communicate orally and in writing.

• Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. *includes evenings and weekends required.

• Perform other duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. Must be able to move freely throughout the library to file/retrieve library materials.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS

One (1) year of professional/paraprofessional experience in library, information services, or education is required.

SUBSTITUTION: Associate’s degree and three years of professional/paraprofessional experience in library, information services, or education OR Five years professional or paraprofessional experience in library, information services, or education may be substituted for the education requirement.

PREFERENCES

+ Experience providing programming and services in a library setting.

+ Comfortable working with diverse populations.

+ Strong interpersonal, communication, problem-solving, and organizational skills.

+ Ability to work in a collaborative team environment

+ Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies.

+ Experience in working with data and preparing statistical reports.

+ Experience in training staff.

+ To better serve our diverse communities, bi-lingual fluency in any of the following foreign languages preferred (Spanish, Chinese, Vietnamese, Arabic, French).

+ Preference will the given to candidates that are willing to work the following schedule - Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. *includes evenings and weekends.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION- NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 16

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfmor call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ YES

+ NO

02

Please indicate the amount of "verifiable" professional/paraprofessional experience in either library, information services, or education (select one).

+ High School Diploma /GED AND LESS THAN (5) five years of verifiable professional experience in library, information services, or education.

+ High School Diploma/GED AND at least (5) five years of verifiable experience in library, information services, or education.

+ Associate degree AND at least (3) three years of verifiable experience in library, information services, or education.

+ Bachelor degree AND at least (1) one year of verifiable experience in library, information services, or education.

03

SKILL SET: Please indicate the activities, services, or programs that you have experience with?

+ Teaching Technology.

+ Leading Book clubs (any age).

+ Storytime.

+ Crafts.

+ STEM activities with youth.

+ Working with teens.

+ Outreach to schools.

+ No experience with activities or programs.

04

Are you a current Houston Public Library employee?

+ YES

+ NO

05

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.

+ Spanish

+ Chinese

+ Vietnamese

+ Arabic

+ French

+ I am not bilingual

06

Please indicate your "highest" level of proficiency in Microsoft Office Suite.

+ BASIC: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.

+ INTERMEDIATE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.

+ ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ I have no MS Office Suite experience

07

Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:15am - 8:15pm?

+ YES

+ NO

08

Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. In 100 words or less please describe a situation you had to deal with customer conflict, what was the challenge and how did you resolve the conflict? If you have none, please put N/A.

+ Very Comfortable (I remain calm and enforce rules consistently without needing the manager and feel empowered to call police when necessary).

+ Comfortable (I get the person in charge to assist with more difficult situations) .

+ Very Uncomfortable (I don’t feel comfortable in high-stress situations and need supervisory backup often) .

09

In 100 words are less, please briefly describe your experience providing programs or activities in a library including working with any specific age groups. (If you do not have experience, please put N/A).

10

In 100 words are less, please briefly describe your experience with libraries, information services, or education (If you do not have experience, please put N/A).

Required Question