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As one of the country’s largest history museums and one of the leading museums serving families, The Strong places the highest priority on providing outstanding service to its guests. Although guest service is the responsibility of each staff member, the Guest Services Host is responsible for providing frontline exceptional visitor service and completing gallery assignments in accordance with established team and museum standards. This includes interacting with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns, as well as to meet and exceed their expectations to provide an exceptional museum experience. To maximize staff flexibility and improve our ability to meet the needs of museum guests, the Guest Services Host will generally be trained to work in all museum exhibits and will have a typical schedule of 20-25 hours/ week.

Selected candidates must be available to attend museum orientation and guest services training during ONE of the pairs of dates below:

Thursday, 8/28 AND Friday, 8/29 from 1:00 - 4:00 p.m.

Saturday, 9/13 AND Sunday, 9/14 from 1:00 - 4:00 p.m.

Responsibilities:

+ Provide front-line, proactive, outstanding service to museum guests that may number from 700 - 6,000+ guests/ day

+ Clean and stock exhibit and craft areas

Qualifications:

+ Availability to work weekends (Friday - Sunday) required; Preference given to qualified candidates with an open availability

+ High school diploma, GED, or CDOS; we will also consider current high school students 16+ years of age

+ Strong communication and listening skills

+ Ability to work independently and cooperatively

+ Prior experience in guest services a plus

+ Fluency in languages other than English (including ASL) a plus

We offer:

+ A comprehensive training program for all new staff

+ Flexible scheduling for students in high school or college

+ Free parking and free museum admission for all staff, plus annually distributed friends and family passes

+ Museum shop and food service discounts

The final candidate must consent to and pass a drug screen and background check as conditions of employment. The Strong is an Equal Opportunity Employer.