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Description We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this role, you will play a vital part in assisting customers with inquiries related to housing waitlists and applications. This is a long-term contract opportunity, ideal for professionals who excel in providing exceptional service and administrative support.

Responsibilities:

• Respond promptly to inbound customer calls, addressing inquiries and resolving concerns related to housing waitlists.

• Guide customers through the application process for housing waitlists, ensuring all information is accurate and complete.

• Collect physical documentation from customers and ensure proper organization and filing.

• Maintain and update records in the company database with high attention to detail.

• Scan and file documents systematically to ensure easy access and retrieval.

• Perform general clerical and administrative duties to support the team.

• Provide excellent customer service by demonstrating professionalism and empathy in all interactions.

• Use Microsoft Excel and Word to complete data entry tasks and create reports as needed.

• Collaborate with team members to improve processes and enhance overall efficiency. Requirements • Proven experience in customer service or a similar role.

• Proficiency in answering inbound calls and handling customer inquiries effectively.

• Strong data entry skills with attention to detail and accuracy.

• Familiarity with Microsoft Excel and Microsoft Word for administrative tasks.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks and prioritize work efficiently.

• Organizational skills for handling physical documents and maintaining accurate records.

• High school diploma or equivalent required; additional education or certifications are a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .