• Conference Services Manager

    Omni Hotels (Austin, TX)


    Overview

     

    Barton Creek Resort & Spa

     

    Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

     

    Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

    Job Description

    Omni Hotels & Resorts is seeking aConference Services Managerfor the beautiful Barton Creek Resort & Spa!

     

    If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

     

    Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

     

    The Conference Services Manager will be responsible for planning, upselling, and delivering group programs with high service standards, operational efficiency, and optimal guest satisfaction

    Responsibilities

    + Proactively plan, detail, and execute group sales bookings.

    + Maximize group revenue contributions through aggressive up-selling techniques.

    + Exceed annual banquet revenue goals and contribution per group room night.

    + Proactively encourage meeting planners to complete the online survey and assist with achieving the department’s overall satisfaction scores.

    + Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs, room diagrams, and resumes. Upsell to maximize the revenues in each of these areas.

    + Along with the Catering and Conference Services Department, create profitable menus.

    + Conduct site inspections, conference calls, and pre- and post-event meetings when necessary.

    + Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group’s entire stay at the resort.

    + On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction.

    + Participate in Omni-sponsored programs (OST meetings, OSC cards, AES survey, Omni Circle initiatives, etc.).

    + Create and maintain a strong working relationship with the banquet and F/B operations teams. Complete OSC cards when appropriate.

    + Comply with attendance standards and be available to work on a regular basis. This position requires long hours, many evenings, weekends and occasional holidays. Schedule varies by business demand.

    + Other duties as assigned by Director of Sales and Marketing and/or Director of Conference Services.

    Qualifications

    + College degree; hospitality degree and/or CMP preferred

    + Working knowledge of a hotel or resort.

    + 2-3 years previous experience in Conference Services role.

    + Highly developed communication and organization skills.

    + Ability to multi-task, work under pressure, and meet tight deadlines

    + Familiarity or ability to quickly learn Delphi, Opera systems

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]

     

    Job LocationsUS-TX-Austin

     

    Posted Date3 days ago(7/18/2025 4:33 PM)

     

    Requisition ID 2025-125265

     

    # of Openings 1

     

    Category (Portal Searching) Catering and Convention Services