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879 McDowell Road, Asheboro, NC 27205, United States | Full Time

Help Desk Technician

Application Deadline: Open until filled

Department: Engineering

Reports to: Manager of Information Technology

Are you the go-to person for tech support among your friends and coworkers? Do you love solving problems, helping others, and staying on top of the latest technology trends? If so, Randolph Electric Membership Corporation (REMC) invites you to bring your expertise to our team as a Help Desk Technician.

At REMC, you will not just be fixing computers. You will be supporting the critical systems that keep our community-powered Cooperative running smoothly. This is your opportunity to join a mission-driven organization that values innovation, teamwork, and service.

What You Will Do

+ Provide technical support for hardware, software, and network systems

+ Support Microsoft 365, Windows PCs, iOS devices, MFA, and related platforms

+ Respond to support requests via Teams, email, phone, or in-person with professionalism and clarity

+ Install, configure, and update software and applications

+ Document technical solutions and contribute to IT best practices

+ Continuously learn and adapt to new technologies

+ Work both independently and as part of a collaborative IT team

What You Bring

+ An Associate's or Bachelor's degree in a computer-related field is preferred, but relevant experience and training will be considered

+ Four or more years of hands-on experience in information technology is strongly preferred

+ Strong knowledge of Microsoft server and client operating systems and common business applications

+ Excellent communication skills and a collaborative, service-oriented mindset

+ The ability to manage multiple tasks while maintaining attention to detail

Preferred Qualifications

+ Certifications such as A+, Network+, or MCP

+ Familiarity with password management tools and IT security best practices

+ A passion for problem-solving and helping users feel more confident with technology

Why REMC?

Randolph Electric Membership Corporation is more than just a utility provider. We are a values-driven organization committed to service, innovation, and community. Our employees enjoy a stable work environment, supportive leadership, and opportunities for professional development. We believe in taking care of our people so they can take care of our members. At REMC, your work matters-and so do you.

Requirements

+ Valid North Carolina driver's license

+ CPR and First Aid Certification or willingness to obtain

+ Some travel required, primarily within a 200-mile radius

Equal Opportunity Employer, including disability/vets.

All job offers are contingent upon successful completion of a background check, credit check (if applicable), and drug screening. By applying, you consent to these pre-employment screenings, which are conducted in compliance with applicable laws and may affect your eligibility for employment.