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Job Description

We are seeking a detail-oriented and proactive Administrative & HR Support Specialist to join our fully remote team. This role is instrumental in supporting departmental operations, managing HR-related escalations, and ensuring smooth administrative workflows.

Key Responsibilities

+ HR Escalation Management: Serve as a primary point of contact for sensitive or complex departmental inquiries. Manage and resolve HR-related escalations, ensuring timely and appropriate communication with HR leadership.

+ Administrative Support: Coordinate routine projects that support departmental or functional initiatives. Provide calendar management for one or more leaders and/or teams.

+ Meeting & Event Coordination: Support the planning and execution of meetings, training sessions, seminars, and departmental activities.

+ Onboarding: Assist with onboarding new partners, ensuring a seamless experience and compliance with HR policies and procedures.

+ Operational Tasks: Handle a variety of administrative duties including:

+ Budget tracking and invoice coding

+ Travel expense monitoring

+ Report generation and variance identification

+ Database updates and maintenance

+ Case & Email Management: Manage high volumes of email communications and case tickets, including compliance case processing, intake form handling, and ServiceNow (SNOW) documentation.

+ Inbox Oversight: Maintain shared inboxes and aliases, ensuring timely and organized responses.

Daily Responsibilities

+ Process compliance cases and manage case creation

+ Split workload between two managers

+ Handle confidential and sensitive information with discretion

+ Send communications to managers and stakeholders

+ Perform administrative tasks related to ticketing systems

Required Skills & Qualifications

+ Experience: 1–2 years in administrative support or HR coordination

+ Core Skills:

+ Human resources and HR administration

+ Customer service and onboarding

+ Escalation handling and compliance

+ Strong written and verbal communication

+ High attention to detail

+ Ability to work independently and cross-functionally

+ Experience managing sensitive and personal data with integrity

+ Tools & Systems: Familiarity with ServiceNow (SNOW) or similar ticketing systems is a plus

Team Culture & Work Environment

+ Fully remote team environment

+ Highly collaborative, with communication primarily via chat

+ Role is part of a contact center team but does not involve phone support—focus is entirely on email case management

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 4, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.