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Community Service Officer

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Community Service Officer

Salary

$55,452.80 - $70,720.00 Annually

Location

Eugene, OR

Job Type

Full-Time Regular

Job Number

04218

Department

Police Department

Division

Police Operations Support

Opening Date

07/21/2025

Closing Date

8/10/2025 5:15 PM Pacific

+ Description

+ Benefits

+ Questions

General Statement of Duties

The Eugene Police Department (EPD) is a progressive, professional law-enforcement agency that serves the city of Eugene, Oregon. In fulfillment of the public trust, the Eugene Police Department works in partnership with our community to promote safety and security, enforce laws, prevent crimes, and safeguard the constitutional rights of all people. As a Community Service Officer A you will help fulfill this mission by responding to non in progress criminal calls for service, assist at crash scenes, provide additional resources to EPD Police Officers and create detailed in depth police reports. The ideal candidate is able to work independently while also being a good team player and whose core values are compassion, courage and integrity.

Application Deadline: Sunday, August 10, 2025, at 5 p.m. P.T.

Accepting Online Applications Only

Information on How to Apply

Classification: Community Service Officer (https://www.governmentjobs.com/careers/eugene/classspecs/19693?keywords=Community%20Service%20Officer&pagetype=classSpecifications)

Salary: $26.66 - $34.00 hourly / $55,452.80 - $70,720.00 annually

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA) (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) .

Department, Division: Police, Operations Support

Union Representation: Eugene Police Employees’ Association (EPEA)

Work Location: Eugene Police Department, 300 Country Club Road, Eugene, OR 97401

Must reside in the State of Oregon and be able to report onsite in Eugene, Oregon for work to meet business needs.

Schedule: Must be available to work varying shifts including holidays, weekends, and/or irregular hours.

Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries (https://www.eugene-or.gov/DocumentCenter/View/59858/Benefits-at-a-Glance-Guide) as well as see information about all employee benefits (https://www.eugene-or.gov/253/Employee-Benefits) .

Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.

Living & Working in Eugene: I nformation about living in Eugene, how the City of Eugene operates, and more can be found on our website (https://eugene-or.gov/4913/Living-Working-In-Eugene) .

Examples of Duties Performed - Duties may include but are not limited to the following

+ Responds to and assists at non-emergency calls for service and may handle routine calls independently such as arranging for towing vehicles, retrieving stolen property, providing assistance at routine accident scenes, performing traffic control and traffic hazard removal, and serving subpoenas and citations.

+ Prepares, or assists with the preparation of, written reports on incidents that do not require a police officer response. These include, but are not limited to non-in-progress report calls (Burglary, Theft, Fraud, Missing Person, stolen vehicles, Evidence Processing) and investigations, along with non-criminal requests for assistance and parking complaints. Ensures inclusion and accuracy of all pertinent information.

+ Serves as desk officer, taking routine police reports and providing information to the public; refers people to the appropriate criminal justice and / or social service agency; frequently manages high-stress interactions with the public.

+ Handles a variety of prevention issues, requests, and complaints; assesses situations and decides upon appropriate responses and / or recommended actions.

+ Represents the Eugene Police Department at a variety of community meetings and events; performs community outreach.

+ Supports and respects diversity in the workplace.

+ Assists at major incident scenes by providing traffic direction and provides logistical support.

+ Serves as contact person to citizen inquiries and provides information on public safety regulations, policies, and procedures, as appropriate.

+ Performs other duties as required.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Community Service Officer (https://www.governmentjobs.com/careers/eugene/classspecs/19693?keywords=Community%20Service%20Officer&pagetype=classSpecifications)

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job , and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum Qualifications

Experience

One year of experience providing service to the public or providing assistance in a social service and/or criminal justice environment.

Experience in a public safety environment is preferred.

Education

High school diploma or GED.

Background

Must pass a police background investigation.

No Felony Convictions at any time. No Class A Misdemeanor convictions within the last 24 months.

Physical

Must pass a physical assessment and drug test.

License

Valid Oregon driver’s license [ or, the ability to obtain by date of hire]; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).

The ideal candidate will have the following k nowledge, s kills, and a bilities

Knowledge of:

+ General knowledge of Police operations, or the ability to learn in a reasonable amount of time. Function of City departments, other public service providers and local social service agencies.

+ Crime prevention practices and personal safety concepts. Appropriate city ordinances and traffic control regulations.

+ On-line computerized resource systems, or the ability to learn in a reasonable amount of time. Geography and address system of City and Lane County, and jurisdictional boundaries.

Ability to:

+ To prepare legible written reports that reflect accurate reporting of information received, properly spelled words and appropriate grammar. Additionally, capable of testifying in court with professionalism and clarity.

+ To interpret and apply program information in making work decisions or providing information. To effectively enforce non-violent code requirements and investigate complaints.

+ To work in a team situation and assist sworn officers in a variety of incidents.

+ To respond quickly and calmly in potential emergency situations, being aware of limits of authority. Operate various office equipment, radio, hand tools, van and truck.

+ To acquire effective presentation skills, and to verbally present ideas, information and thoughts in a clear and concise manner to groups of varying sizes and backgrounds.

+ To perform basic clerical duties such as composing and typing correspondence and inspection/survey reports, filing alphabetically and numerically.

+ To read maps.

+ To work harmoniously with the public, the department, City organizations, and other agencies, and effectively communicate with a diverse public.

+ To deal with City staff and general public using courtesy, tact, and good judgment, and handle irate and emotionally upset citizens.

+ To provide clear explanations of applicable policies and procedures.

+ To lift and carry heavy items.

+ To work outdoors in various weather situations.

+ To attend out-of-town schools for short or extended periods, if required.

+ To be available to work varying shifts and/or irregular hours, if required.

+ To possess a good driving record.

+ To qualify for access to computerized city and criminal justice files.

+ To understand and follow verbal and written instructions.

Supplemental Information

Bilingual Pay Benefit

Per the EPEA contract (https://www.eugene-or.gov/ArchiveCenter/ViewFile/Item/6432) , the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

Eligibility List

This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.

What to Expect from our Selection Process?

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 8-10 weeks to complete.

Hiring Process Timeline*

+ Application Screening:

+ Week of August 11, 2025

+ Applications will be reviewed to determine which candidates will be invited to the interview process.

+ This includes an evaluation of the supplemental questions included in the application.

+ Interview Process:

+ August 25 - September 11, 2025

+ Multiple rounds of interview may be held.

+ Background Investigation:

+ September 29 - October 22, 2025

+ Physical Exams:

+ October 30 - November 7, 2025

+ Job Offers:

+ Week of November 10, 2025.

+ Start Date:

+ December 1, 2025

*Hiring Process dates are tentative and subject to change.

Diversity, Equity, and Inclusion

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.

Representation

Employees in this classification are represented by the Eugene Police Employees' Association (EPEA), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.

Salary and Benefits

The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance. Health, dental, and vision benefits are available.

To view a summary of benefits (http://www.eugene-or.gov/DocumentCenter/Home/View/1814) , benefit premium rates (http://www.eugene-or.gov/DocumentCenter/Home/View/1811) , and/or the EPEA contract (http://www.eugene-or.gov/Archive.aspx?AMID=69) click the respective link. Click here to view information about Total Worker Health. (https://www.eugene-or.gov/3955/Total-Worker-Health)