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Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment?

If YES, join us at Health System Services where we are passionate about healthcare and provide seamless services to our clients and colleagues. As a leader in providing durable medical equipment solutions, we ensure patients receive high-quality, reliable medical devices to enhance their care and mobility.

We are looking for a Medical Equipment Technician to join our growing team. This role is perfect for someone who is mechanically inclined, detail-oriented, and eager to learn technical aspects of medical equipment operations.

About the Position:

Medical Equipment Maintenance & Repair:

+ Perform routine inspections, preventative maintenance, and repairs on durable medical equipment per manufacturer specifications.

+ Diagnose and resolve mechanical and electronic malfunctions to ensure optimal functionality.

+ Approve repair orders, develop quotes, and ensure billing is completed for all maintenance performed.

+ Maintain and update preventive maintenance schedules and logs for company-owned and contracted facilities.

+ Track and manage repair parts, providing status updates in coordination with purchasing.

+ Oversee and document equipment maintenance using E-Maintenance systems.

+ Organize and maintain storerooms at serviced facilities and ensure cleanliness of delivery equipment (totes, dollies, etc.).

+ Assist with inventory management, including counting and ordering supplies.

+ Educate patients on the safe and effective use of home medical equipment.

+ Maintain confidentiality and accuracy of patient records for care and billing purposes.

Deliveries & Customer Support:

+ Provide backup support with medical equipment deliveries, setup, and patient instructions as needed.

+ Provide excellent customer service and ensure patient satisfaction.

Compliance & Safety:

+ Follow all company policies, manufacturer guidelines, and regulatory requirements.

+ Maintain a clean, organized, and safe work environment.

+ Adhere to all safety protocols while handling and transporting medical equipment.

+ Perform additional duties as needed to support company goals and uphold core values.

Qualifications for Success:

+ High School Diploma or GED required.

+ Associates degree in Biomedical Equipment Technology, Engineering Studies, or related field preferred.

+ Valid New York State drivers license & must be 21 years of age to meet the coverage requirements of the company’s auto insurance.

+ 3-5 years experience as a medical equipment repair/maintenance technician, electronics technician, or related.

+ Ability to read and interpret technical manuals, safety guidelines, and maintenance procedures.

+ Strong problem-solving skills and ability to work with limited standardization.

+ Basic math skills, including the ability to calculate percentages, discounts, and interest.

+ Experience with word processing, web-based mapping, and delivery tracking software.

+ Strong attention to detail and ability to multitask in a fast-paced environment.

+ Must possess a clean driving record.

What You Get - Benefits That Go Beyond the Basics:

Comprehensive Health Coverage

+ Medical, Dental, and Vision insurance to keep you and your family well.

Future-Ready Retirement Plan

+ 401K with 3% company contribution after one year and 1,000 hours worked

Time to Recharge

+ Generous PTO, Vacation and 9 Paid Holidays

Extra Support When You Need It

+ Short Term Disability (optional) and Company-Paid Long-Term Disability

+ Free Confidential Employee Assistance Program

Education That Pays Off

+ Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

Be Part of Something Bigger

+ Join an organization that values giving back through community programs

Compensation

+ $25.00 - $27.00 per hour dependent on experience

Shift

+ Monday - Friday, 8:30am - 5:00pm

Location

+ Wheatfield, NY