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The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries.

Responsibilities:

+ Manage service requests from customers, ensuring timely and effective responses.

+ Schedule and coordinate service appointments for field technicians.

+ Communicate with customers regarding service status, updates, and follow-ups.

+ Maintain accurate records of service activities and customer interactions in the company CRM.

+ Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction.

+ Assist in preparing service reports and analysis for management.

+ Participate in training sessions to enhance product knowledge and service offerings.

+ Work closely with technicians to understand service challenges and provide feedback for process improvement.

Requirements

+ Strong organizational skills and attention to detail.

+ Excellent verbal and written communication skills.

+ Proficiency in Microsoft Office and CRM software.

+ Ability to manage multiple tasks and prioritize effectively.

+ Customer service-oriented mindset with a focus on problem-solving.

+ Ability to work collaboratively in a team environment.

+ Previous experience in a service coordination or customer service role is preferred.

+ Must be able to work in a fast-paced environment and adapt to changing priorities.

Benefits

+ W-2 Employee

+ Retirement Plan (401k)

+ Paid Time Off (Vacation, Sick & Public Holidays)

+ Health Care Plan (Medical, Dental & Vision)