• Discharge Planning Assistant

    Beth Israel Lahey Health (Exeter, NH)


    Discharge Planning Assistant

    + Full Time

    + Exeter, NH 03833 (https://maps.google.com/maps?q=Exeter%2C%20NH%20%2003833&zoom=14&size=512x512&maptype=roadmap&sensor=false)

    + Posted 1 week ago

     

    Exeter Hospital

    Req#14729

    **Req#:** 14729

    **Full Time,Day Shift** 40hrs/wk, Monday through Friday 8-5; may have some occasional holidays or weekends.

     

    The Discharge Planning Assistant collaborates with social work, case management, physicians, hospitalists, nurses, UR specialists and other professionals to help patients transition to a lower level of care. Removes barriers to patient's timely discharge. Assists Case Managers in resolving clinical, psychosocial and financial barriers on the patient's behalf. This position will spend time on clinical units and directly interact with patients and their families, clinical and ancillary hospital staff, and other internal and external customers.

    Requirements:

    + 1 to 3 years direct related experience

    + Knowledge and understanding of medical terminology with a minimum of 2 years experience in healthcare

    + Strong organizational, communication, prioritization and customer service skills

    + High School or GED

    Responsibilities:

    1. Supports the care transitions discharge functions by entering referrals as directed. Supports the gathering of clinical information for payor authorizations. Provides required documentation to third‑party vendors in order to secure post‑acute transition services.

    2. Provides direct support to the RN Case Manager in the clinical units. May perform other related tasks such as assisting with special medication fund programs, updating resources, issuing Medicare Important messages to patients.

    3. Verifies patient demographics, including address, telephone number, and insurance. Verifies the presence of health care proxy.

    4. Provides documentation to patient/family/caregiver under the direction of RN Case Managers. Distributes regulatory notices and completes all required documentation.

    5. Demonstrates thorough knowledge of various computer/information systems to perform assigned duties including but not limited to Careport, EMR and Outlook. Collects/inputs data or information in appropriate databases as indicated by case management leadership.

    6. Independently identifies and communicates any problems or issues that affect departmental goals, processes and outcomes.

    7. Performs routine tasks such as opening mail, providing accurate and appropriate information to callers, and other clerical duties.

    8. Identifies in‑network providers, for example, VNA, DME vendors, rehabilitation facilities. Meets with patients and families to discuss placement options into nursing homes or assisted ‑care facilities etc.

     

    Equal Opportunity Employer/Veterans/Disabled