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Job Title: Technical Services EngineerJob Description

The role of the Technical Services Engineer is to provide comprehensive service for all machines sold, including runoff, installation, customer training, warranty support, and additional support after the machine warranty expires both domestically and internationally.

Responsibilities

+ Installation and machine acceptance, customer training, repairs, maintenance, geometric alignment, software updates, and retrofits of Modul gear hobbing and deburring.

+ Interpretation of error messages and systematic troubleshooting and repair.

+ Customer contact and support via phone, email, and remote online communication to machine PC.

+ Project management for large-scale automotive installations.

+ Identification of spare parts through troubleshooting and inspection.

+ Cooperation in projects and technical support of the sales department.

+ Physical demands include bending, climbing, lifting, pushing, and pulling.

+ Travel to customer sites to provide manufacturing support by troubleshooting and resolving complex technical problems.

+ Based at GM's plant in Toledo for the next two years, with limited travel outside this location, including potential travel to Europe for machine acceptance and training.

Essential Skills

+ Machine Installation - Critical for setting up and commissioning gear hobbing and deburring machines.

+ Mechanical Troubleshooting - Essential for diagnosing and resolving issues with mechanical, pneumatic, and hydraulic systems.

+ CNC Control Systems Proficiency (Siemens 840D and Fanuc) - Necessary for software updates, retrofits, and ensuring machines operate within required parameters.

+ Technical Communication & Customer Support - Important for training GM personnel, documenting issues, and providing remote or on-site support.

+ Gear manufacturing equipment experience.

+ PLC Programming, Siemens PLC knowledge.

Additional Skills & Qualifications

+ Training as machine tool assembler and/or CNC Control Technician.

+ Knowledge of feed/speed rates, spindle speed, and machine parameters.

+ Ability to read mechanical, pneumatic, electric, and hydraulic prints.

+ Consumer and service-oriented understanding.

+ Ability to work systematically and independently.

+ Knowledge of spindle and axis drives on CNC machines.

+ High School Diploma or GED required.

+ Associates Degree in mechanical or electrical field preferred.

+ Trade School or Vocational Training desired.

+ Gear Industry related experience or equivalent industry preferred.

Work Environment

Work on a team with two other Technical Service Engineers on-site at GM Toledo during first shift times. The GM Toledo plant is a high-volume manufacturing facility focused on transmission production for GM’s light-duty trucks. The environment is fast-paced and technically intensive, with a strong emphasis on precision, safety, and operational efficiency.

Pay and Benefits

The pay range for this position is $80000.00 - $85000.00/yr.

Comprehensive Medical Coverage OptionsEmployees can choose from three medical plans: a PPO plan through Blue Cross Blue Shield of Michigan and two HMO plans through Blue Care Network. All plans include preventive care, prescription drug coverage, and access to wellness incentives.

Dental and Vision InsuranceDental coverage is provided through Delta Dental of Michigan, offering 100% coverage for preventive services and 50% for basic and major services. Vision coverage is available through VSP with two plan options, differing in frame replacement frequency and copay levels.

Flexible Spending Accounts (FSAs)Employees can contribute pre-tax dollars to Health Care and Dependent Care FSAs, with a $640 carryover option for unused Health Care FSA funds into the next plan year.

Voluntary Benefits through UnumOptional coverage includes Accident Insurance, Critical Illness Insurance, and additional Life and AD&D insurance. These plans pay benefits directly to employees and are portable if employment ends.

Employee Assistance Program (EAP)Provided by Ulliance, the EAP offers confidential counseling, life coaching, credit and identity theft protection, and 24/7 support for employees and their families at no cost.

Workplace Type

This is a fully onsite position in Toledo,OH.

Application Deadline

This position is anticipated to close on Jul 28, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.