• Full Time Customer Care Representative

    Unity (Unity Village, MO)


    Full Time Customer Care Representative

    Job Details

    Job Location

     

    Unity School of Christianity - Unity Village, MO

     

    Remote Type

     

    Optional Work from Home

    Position Type

    Full Time

     

    Salary Range

     

    $18.45 Hourly

     

    Travel Percentage

     

    None

     

    Job Shift

     

    Day

     

    Job Category

     

    Customer Service

    Description

    Position Summary

    Offer exceptional customer service by providing inbound callers with expert product guidance and a creating a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Serve as contact for all distributor accounts by processing orders within identified time frame and maintaining accounting accuracy. Communicate with distributors as needed.

     

    Competency Statement(s)

     

    _Quality:_ Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.

     

    _Accountability:_ Able to demonstrate commitment to the position and accepts responsibility for personal actions.

     

    _Values_ : Able to promote a safe and inclusive environment of integrity and honesty.

    Education

    Minimum high school diploma or GED equivalent

    Experience

    Minimum six months Unity customer service experience in Wholesale, Message of Hope, and Outreach skill sets is preferred.

     

    Demonstrated effective interpersonal and verbal communication skills including phone skills.

     

    Excellent organizational skills and ability to multi-task efficiently.

     

    Computer Skills

     

    Minimum intermediate end-user of MS Office: MS Word, MS Excel and MS Outlook.

     

    Proficient with internet research and mobile device applications

     

    Minimum intermediate end-user of database systems to maintain client account information

     

    Excellent keyboarding skills.

     

    Certificates & Licenses

    Other Requirements

    Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing, and speaking both languages.

     

    Complete human resources skills testing MS Word and MS Excel

     

    If bilingual skill is indicated, human resources skills testing Spanish-English Translation

     

    Essential Job Functions

    (functions essential to the job)

    1. Regular Attendance. Defined in the department as less than 9 points.

    2. Adhere to all company policies and procedures including all safety guidelines.

    3. Utilize electronic time management system to input time and attendance.

    4. Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.

    5. Input customer/distributor requests into internal and external database. Research and review billing, product, or shipping questions. Follow-up with constituent, as necessary.

    6. Read and analyze incoming e-mails and correspondence and business nature, and respond according to written procedures.

    7. Extract mail and perform scanning processes, as necessary.

    8. Accept and direct inbound calls to the appropriate department or service.

     

    Non-Essential Job Functions

    (Functions specific to an individual position)

    1. Maintain confidentiality of all work.

    2. Make outbound calls as required and respond to emails.