• System Administrator

    Actalent (Portland, OR)


    Actalent is currently seeking a qualified System Administrator for a position in the Portland Metro Area.

     

    This System Administrator position is located in the Desktop Delivery (JNRD) organization of End User Services (JNR), Information Technology (J) at Bonneville Power Administration (BPA). The purpose of this position is to provide system administration of Microsoft Intune cloud service to provision, support, and control BPA smartphone devices.

    POSITION RESPONSIBILITIES

    + Administer the Intune Mobile Device Management (MDM) application:

    + Managing user permissions, groups, and privileges

    + Performance monitoring and tuning

    + Patch compliance monitoring and deployment

    + Assist with application upgrades

    + Research, design, and apply appropriate configuration settings for smartphone devices, phone groups, roles, and role-based provisioning of services and applications

    + Create reports on utilization, compliance, roll variance, etc. for management review

    + Work with other system component providers (networking, server operations, etc.), SaaS vendor, or telecom vendors to ensure correct operation of the Intune MDM system

    + Draft, edit, and update process and technical support documentation.

    + Utilize property management system (Sunflower) to record any IT equipment that arrives in or leaves the possession of the technician.

    + Troubleshoot calls from the IT Service Desk and start the resolution process, coordinating with other subject matter experts as required:

    + Solve technical issues in a professional manner or escalate in a timely fashion

    + Supply 3rd tier, advanced technical support for smartphone devices

    + Supply 3rd tier, advanced technical support related to desktop technologies

    + Prioritize work with a focus on client satisfaction and follow-through based on established procedures and guidance from BPA manager.

    + Understand the IT working environment sufficiently to explain technical issues and solutions to a wide range of technical and non-technical clients.

    Qualifications

    + An associate degree in computer/information technology (or related technical discipline) is preferred.

    + 5 years of experience is required with an applicable associate degree.

    + 7 years of experience is required without a degree or an applicable degree.

    + Experience should be in information technology performing System Administration.

    + 1 year of experience supporting smartphone devices.

    + 1 year of experience with Microsoft Intune (or similar) MDM application.

    + 1 year of experience with the following:

    + Provisioning smartphone devices in an enterprise environment

    + Configuring settings to enable and administer system and software operational and security functions

    + Change management practices and concepts to facilitate technical change to a large audience

    + Configuration control practices and concepts to ensure a stable operational environment

    + Excellent problem solving and troubleshooting skills with commercial off-the-shelf (COTS) and in-house developed software applications and delivery tools

    + Troubleshooting Microsoft Windows 11 in an enterprise environment

    Preferred Skills & Experience:

    + Microsoft 365 Certified: Endpoint Administrator Associate certification.

    + Apple Certified IT Professional.

    + ITIL V4 Foundations Certification

    Pay and Benefits

    The pay range for this position is $44.00 - $48.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Portland,OR.

     

    Application Deadline

     

    This position is anticipated to close on Jul 31, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.