"Alerted.org

ABOUT BEDROCK

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties and making space for the community—all with the philosophy to operate for more than profit.

Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies (https://www.fastcompany.com/91030117/bedrock-most-innovative-companies-2024) by Fast Company.

For additional information about Bedrock, please visit BedrockDetroit.com or connect with us on Facebook (https://www.facebook.com/BedrockDetroit/) , Instagram (https://www.instagram.com/bedrockdetroit/) , LinkedIn (https://www.linkedin.com/company/bedrock-real-estate-services/) and X (https://twitter.com/BedrockDetroit) .

POSITION SUMMARY

The Vice President of Hospitality Operations is responsible for driving operational performance for Bedrock’s hospitality portfolio in Detroit and Cleveland, ensuring excellence across all hotel and food & beverage assets. This role drives positive net operating income (NOI), revenue growth, optimizes profitability, and enhances guest satisfaction by ensuring industry-leading practices and fostering a culture of service excellence.

ESSENTIAL FUNTIONS

+ Continuously assesses operating businesses to identify strategic opportunities to deliver NOI, control costs while driving consistency and excellence in guest experience, service standards and brand reputation. Implements strategic opportunities into tactical and measurable implementation.

+ Creates, assesses, and implements actionable business plans (with capacity to shift changing priorities).

+ Creates and then measures appropriate, industry standard KPIs in conjunction with the Asset Management team monthly.

+ Reviews and amends capacity and capabilities of people functions to ensure impactful operational decisions and investments are being made.

+ Continuously seeks and presents innovative solutions and challenges conventional thinking to enhance operational efficiency, processes, NOI, and guest experience.

+ Establishes a regular cadence of business review meetings for each segment with appropriate stakeholders. Works closely and collaboratively to ensure business plans, goals, and KPIs are on track.

+ Provides monthly updates on status of the business, including contracts, invoices, metrics, and actions required to meet or exceed business plans.

+ Leverages existing industry relationships, cultivates and nurture new strategic partnerships, relationships, and networks that support the Hospitality portfolio to drive business growth, innovation, and operational excellence.

+ All other duties as assigned

KEY LEADERSHIP COMPETENCIES

+ **Communication:** Clearly articulates vision and expectations, adapts messaging to diverse audiences, fosters open dialogue, and manages conflict constructively.

+ **Planning & Organization:** Aligns team efforts with strategic goals, delegates effectively, anticipates challenges, and drives accountability and results.

+ **Problem Solving:** Proactively identifies and resolves issues, promotes critical thinking, and supports continuous improvement and collaboration.

+ **Culture & Ethics:** Models integrity and inclusivity, champions organizational values, and fosters a positive, ethical, and inclusive work environment.

+ **Technical Expertise:** Applies and develops industry knowledge, mentors others, and stays current with trends to drive performance and innovation.

+ **Leadership:** Leads with vision, builds strong relationships, embraces change, and develops high-performing, accountable teams.

POSITION REQUIREMENTS

+ 15+ years of progressive leadership experience in hotel/resort operations or hospitality asset management with experience driving operational performance with a diverse portfolio of luxury branded hotels, preferably as a vice president, regional general manager, asset manager, or similar.

+ Proven track record of driving net operating income and operational efficiencies, and exceptional customer service.

+ Strong financial acumen and experience managing P&Ls at a multi-property level.

+ Exceptional leadership and team-building skills with the ability to inspire and motivate teams.

+ Deep understanding of hospitality trends, guest experience optimization, and service excellence.

+ Ability to collaborate with diverse stakeholders, from property-level teams to C-suite executives.

+ Experience with new property openings, concept development, and brand partnerships is a plus.

POSITION QUALIFICATIONS

+ Able to problem-solve at an advanced level

+ Able to develop business plans, policies and procedures

+ Able to integrate complex activities within their function to achieve the organization’s strategic goals

+ Strong knowledge of Finance and Business

+ Ability to detail processes and workflows

+ Ability to lead a team

+ Ability to work in a fast-paced environment

+ Strong problem-solving skills

+ Strong troubleshooting skills

+ Strong Written and verbal communication skills

WORK ENVIRONMENT

Bedrock is an in-person, five-day-a-week workplace. All team members are expected to work on site Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift. Some roles may have flexibility to work remotely on Fridays, based on the nature of the work and business needs. This flexibility is granted at the discretion of the Company and may be adjusted at any time.

Disclaimer

_This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time._

Bedrock is an equal-opportunity employer.