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CHILD SUPPORT SPECIALIST I

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CHILD SUPPORT SPECIALIST I

Salary

$44,689.20 - $60,170.16 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

N1613H

Department

CHILD SUPPORT SERVICES

Opening Date

07/21/2025

Closing Date

Continuous

+ Description

+ Benefits

+ Questions

Position/Program Information

CHILD SUPPORT SERVICES DEPARTMENT

FILING DATES:

(THE APPLICATION FILING PERIOD WILL BEGIN ON JULY 28, 2025, AT 8:00 AM (PT) - CONTINUOUS. WE WILL KEEP ACCEPTING APPLICATIONS UNTIL THE POSITIONS ARE FILLED. THE APPLICATION WINDOW MAY CLOSE UNEXPECTEDLY ONCE WE HAVE ENOUGH QUALIFIED CANDIDATES.)

NO OUT-OF-CLASS WILL BE ACCEPTED FOR THIS EXAMINATION.

EXAM NUMBER:

N1613H

TYPE OF RECRUITMENT:

We encourage applications from everyone.

WHY WORK FOR US?

With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

THE TEAM MEMBER WE ARE SEARCHING FOR:

A dedicated professional with strong interpersonal, analytical, and administrative skills, coupled with a deep dedication, and a genuine passion to serving the community to make a positive impact.

SPECIAL SALARY INFORMATION:

New appointments shall be compensated at Step 3 ($4,147.10/monthly) of the Child Support Specialist I salary range.

BENEFIT INFORMATION:

Represented Employees:Cafeteria Benefit Plan, Contributory Defined Benefit Retirement Plan, Matched Deferred Compensation & Thrift Plans (as declared by the Board of Supervisors), 13 Paid Holidays, Generous Vacation and Sick Leave Benefits, Flexible Work Schedules.

DEFINITION:

Participates in on-the-job training by performing specialized duties related to the intake, establishment, and enforcement of court orders for the collection of child support obligations.

CLASSIFICATION STANDARDS:

Positions allocable to this entry-level class are assigned to the Child Support Services Department, receive instruction and practical experience under close supervision, and typically report to a Supervising Child Support Officer. Incumbents obtain information from various sources, use case management systems, initiate and process case documents, and respond to inquiries from the public while developing an increasing knowledge of child support programs, systems and applicable Federal, State, and local laws and regulations. Positions in this class are distinguished from the journey-level classification of Child Support Officer II by the performance of assignments of limited scope and complexity where technical review of work is made on a frequent basis. Incumbents in this class are required to serve a one-year probationary period.

Essential Job Functions

Develops proficiency using manual and automated systems and the application of various laws, regulations, policies, and procedures related to all aspects of case management.

Locates case participants by using automated systems to establish and enforce child support obligations.

Interviews case participants in person and/or by telephone, and requests information through correspondence, to obtain needed information.

Takes sworn statements from case participants as required.

Schedules paternity tests as necessary.

Prepares necessary forms and documents for the establishment and enforcement of child support obligations using automated systems.

Responds to inquiries, provides case status information, and interprets child support policies and procedures.

Consults with attorneys, caseworkers, and probation or law enforcement officers on legal or procedural matters.

As needed will testify in court as to statements made by parties or witnesses during interviews.

Requirements

REQUIREMENTS TO QUALIFY:

OPTION I:

Two years of clerical experience assisting Child Support Specialists* (Former Title: Child Support Officer) in the Child Support Services Department.

OPTION II:

Three years of office clerical experience in one or more of the following areas: 1) interviewing the public in connection with applications for employment, insurance, public assistance or similar services; 2) collections work; or, 3) responsible, high-volume public contact which involves problem-resolution and/or the exchange of technical or sensitive information and the use of an automated system.

OPTION III

**Completion of 60 semester units or 90 quarter units in an accredited college, nine (9) semester units or 13.5 quarter units of which must have been in the social sciences, such as sociology, psychology, anthropology, history, or political science.

LICENSE:

A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II - Light:This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

VETERAN'S CREDIT:

Veterans may be eligible for veteran's credit, which is an additional 10% of the total points added to a passing score.

A copy of the DD214 will be required to review, so please include it with your application or email it to the exam analyst [email protected] soon as possible.

SPECIAL REQUIREMENT INFORMATION:

*Title Change Effective: February 11, 2020. Former Title: CHILD SUPPORT OFFICER I.

**In order to receive credit for the required degree/coursework, certification, and/or license, you must include a legible copy of the official transcripts, or official letter from the accredited institution which shows the area of specialization at the time of filing or within seven (7) calendar days from the date of filing application. Please submit documentation [email protected] indicate your name, the exam name, and the exam number.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Additional Information

EXAMINATION CONTENT:

A multiple choice and/or simulation assessment(s), weighted 100%, measuring Reading Comprehension, Achievement, Professional Potential, Responsibility, and Teamwork.

You must meet the requirements and achieve a passing score of 70% or higher in order to be placed on the eligible list.

EXAM REVIEW:

MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used for future exams, and your responses could be transferred to that exam.

After completing and scoring your assessment, our office will review your application to ensure you meet the requirements outlined in the job posting. Only candidates who indicate that they meet the requirements of the job will be forwarded to hiring managers. Applicants found not to meet the requirements may receive a disqualification notice, even after passing the exam.

No person may compete in this examination more than once every 6 months.

TEST PREPARATION:

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

+ Online practice tests are available athttps://www.shldirect.com/en-us/practice-tests(https://www.shldirect.com/en-us/practice-tests).

+ Various

+ information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."

ELIGIBILITY AND VACANCY INFORMATION:

Applications will be processed as they are received and added to the list accordingly. Candidates who passed the assessment are placed on a list in the order of their score group for a period of six (6) months.

We will use this list to fill vacancies as they occur.

AVAILABLE SHIFT:

Any

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected] ([email protected])

[email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in togovermentjobs.com (https://www.governmentjobs.com/) and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

For those who do not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.

TESTING ACCOMMODATION INFORMATION AND COORDINATOR CONTACT INFORMATION:

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

Testing Accommodations Coordinator: [email protected]

TELETYPE PHONE: (800) 325-0778

CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922

DEPARTMENT CONTACT NAME:

Aimee D. Torres

(323) 929-1882

[email protected]

DEPARTMENT CONTACT EMAIL:

[email protected]

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Revised January 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off) under the Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

+ I understand the above information and instructions.

02

I understand that if I am claiming veteran's credit, I must submit a copy of my DD214 (Certificate of Discharge or Separation from Active Duty) for review and consideration.

+ Yes, I understand the above information and instructions.

03

How many years of clerical experience do you have assisting Child Support Specialists (Former Title: Child Support Officer) in the Child Support Services Department.

+ No experience

+ Less than one year of experience

+ One to less than two years of experience

+ Two or more years of experience

04

Describe your experience assisting Child Support Specialists (Former Title: Child Support Officer) in the Child Support Services Department. Please ensure to include the following information for each job experience claimed:

+ Job Title:

+ Name of Employer:

+ Employer's address:

+ Dates of Employment: From (mm/dd/yy) - TO (mm/dd/yy)

+ Number of hours worked per week:

+ Duties performed:

Please ensure the experience you claim is consistent with the experience section listed on your application.

If you do not have experience in this area, please indicate "N/A". Comments such as "see resume or application" will not be considered as a response.

05

How many years of clerical experience do you have in one or more of the following areas: 1) interviewing the public in connection with applications for employment, insurance, public assistance or similar services; 2) collections work; or, 3) responsible, high-volume public contact which involves problem-resolution and/or the exchange of technical or sensitive information and the use of an automated system.

+ No experience

+ Less than one year of experience

+ One to less than two years of experience

+ Two to less than three years of experience

+ Three or more years of experience

06

Describe your experience in one or more of the following areas: 1) interviewing the public in connection with applications for employment, insurance, public assistance or similar services; 2) collections work; or, 3) responsible, high-volume public contact which involves problem-resolution and/or the exchange of technical or sensitive information and the use of an automated system. Please ensure to include the following information for each job experience you claimed:

+ Job Title:

+ Name of Employer:

+ Employer's address:

+ Dates of Employment: From (mm/dd/yy) - TO (mm/dd/yy)

+ Number of hours worked per week:

+ Duties performed:

Please ensure the experience you claim should be consistent with the experience section listed on your application.

If you do not have experience in this area, please indicate "N/A". Comments such as "see resume or application" will not be considered as a response.

07

Do you have 60 semester units or 90 quarter units in an accredited college, nine (9) semester units or 13.5 quarter units of which have been in the social sciences, such as sociology, psychology, anthropology, history, or political science.

NOTE: We do not accept unofficial transcripts and/or diplomas. We also do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst to [email protected]. The documents should be in the following file format: Adobe Acrobat, JPEG, PNG, BMP, GIF and TIFF. It must be less than 5.0 MB per document.

+ Yes, I have attached proof of having 60 semester units or 90 quarter units from an accredited college, nine units of which have been in the social sciences, such as sociology, psychology, anthropology, history, or political science.

+ Yes, and I will email proof within seven (7) calendar days of having 60 semester units or 90 quarter units in an accredited college, nine units of which have been in the social sciences, such as sociology, psychology, anthropology, history, or political science.

+ No, I do NOT have 60 semester units or 90 quarter units in an accredited college, nine units of which have been in the social sciences, such as sociology, psychology, anthropology, history, or political science.

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

Please verify your email addressVerify Email