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Position Responsibilities:

+ Analyze, design, implement, and maintain Information Technology (IT) service management processes and systems as an IT System Analyst to optimize service delivery, aligning with business needs and collaborating with stakeholders to drive improvements and ensure compliance with best practices

+ Evaluate current IT service management (ITSM) processes and workflows to identify areas for improvement and design optimized solutions that enhance service efficiency and quality

+ Collaborate with IT service teams to develop and implement ITSM processes, including incident, problem, change, service, and request management

+ Support and maintain ITSM platforms, troubleshoot issues, and implement system updates and enhancements to ensure seamless operation and process automation

+ Develop and maintain dashboards and reports that provide visibility into key IT service performance metrics, such as SLA compliance, incident response times, and service availability

+ Lead the analysis of recurring incidents and problems to identify root causes and develop long-term solutions that prevent future occurrences

+ Remain current with emerging trends and technologies in IT service management and research opportunities to enhance IT service delivery through the adoption of new tools, processes, and best practices

+ Travel up to 25%

+ Other duties as assigned

Required Education and Experience:

+ Bachelor’s Degree and 1 to 2 plus years of related experience in IT service management, systems analysis, or related IT field or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience in IT service management, systems analysis, or a related IT field Agile and ITSM platforms, etc., ServiceNow, Azure DevOps, etc. experience

Preferred Education and Experience:

+ Bachelor’s Degree

+ Strong understanding of IT service management frameworks (e.g., ITIL) and processes

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.