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Overview:

This role blends Level 1 and Level 2 technical support, providing hands-on assistance for a variety of hardware, software, and network-related issues. The Service Analyst II works closely with internal teams to resolve support tickets and contribute to small-scale IT projects. Most support is delivered remotely via phone and email, with occasional in-person troubleshooting.

Key Responsibilities:

+ Handle daily support tickets, including password resets, access permissions, printer and network device issues, and general hardware/software troubleshooting.

+ Provide excellent customer service while managing expectations and escalating complex issues when needed.

+ Collaborate with IT team members to resolve problems and improve internal processes.

+ Participate in ongoing training and contribute to project work aimed at professional growth and team development.

+ Maintain accurate documentation and follow established procedures.

Daily Breakdown:

+ 90% support ticket resolution

+ 10% project-based work for skill development and future advancement

Skills:

+ Strong desktop and hardware support experience (5+ years)

+ Experience utilizing tools and troubleshooting technologies like Active Directory, Office 365, Windows 10, and ServiceNow

+ CCNA certified (or obtain within 6 months)

+ Imaging and mobile device support

+ Ability to troubleshoot independently and communicate clearly with users and leadership

Pay and Benefits

The pay range for this position is $15.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Olathe,KS.

Application Deadline

This position is anticipated to close on Jul 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.