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Aging Services Specialist

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Aging Services Specialist

Salary

$67,736.00 - $102,905.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-29665-41010

Department

Department of Aging

Division

AN Alzhmrs Dmnta Reltd Dsrdrs

Opening Date

07/18/2025

Closing Date

7/31/2025 11:59 PM Eastern

Job Code

41010

Position Number

Multiple positions may be filled from this posting.

Union

Non Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00101501

Bureau / Division

Alzheimer's, Dementia, and Related Disorders

Worksite Address

555 Walnut Street

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Tetyana Osenyak

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Do you have a passion for serving Pennsylvania's older adult population? The Pennsylvania Department of Aging (PDA) is eager to welcome an Aging Services Specialist to our dedicated team. In this crucial role, you will have the opportunity to support the operations and responsibilities of the Alzheimer’s, Dementia and Related Disorders Office (ADRD), providing both professional and administrative support. Join us in our mission to promote independence, purpose and well-being in the lives of older adults through advocacy, service and protection. Apply today for this rewarding opportunity.

DESCRIPTION OF WORK

As an Aging Services Specialist, you will support the ADRD Office in the overall operation and performance of the implementation of Act 111 ensuring that the Office runs efficiently and effectively in accordance with its mission, vision, and statutory responsibilities. This work will include providing staff support in the drafting, implementation, and evaluation of the Alzheimer’s State Plan, and other annual reports. You will assist in the implementation of state policies related to Alzheimer’s and dementia care, track policy progress and ensure that key milestones are met. As a subject matter expert, you will engage with public health efforts and healthy aging activities on ways to support individuals with dementia and caregivers as well as collaborating with local agencies, community-based organizations, and healthcare providers to ensure successful program implementation. Establishing and maintaining relationships with other agencies and organizations in the community to meet community needs and prevent duplication of services is essential. You will have the opportunity to participate in public speaking engagements to share information about dementia-related programs, policies, and initiatives with diverse audiences, including community groups, stakeholders, and partner organizations.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50698576) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, two days per week. Management may discontinue the telework arrangement at any time, In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor’s degree;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

AAA - The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

+ Yes

+ No

02

How many years of full-time professional experience do you possess in a human services program conducting human services related research or providing social services to clients?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

How much graduate coursework have you completed in human services, education, public health, epidemiology, social services, public administration, public policy, or the social or behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 60 credits or more

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

05

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

06

WORK BEHAVIOR 1 – INTERPRET STANDARDS, POLICIES, AND PROCEDURES

Collects and analyzes information required for the interpretation and application of human services program standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives. Makes recommendations to implement changes to program standards, policies, or procedures.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ a. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to HUMAN SERVICES PROGRAMS to ensure conformity with federal regulations and departmental policy, procedures, and objectives AND making recommendations to implement changes to standards, policies, or procedures.

+ b. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to HUMAN SERVICES PROGRAMS to ensure conformity with federal regulations and departmental policy, procedures, and objectives.

+ c. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to programs or services OTHER THAN HUMAN SERVICES to ensure conformity with federal regulations and departmental policy, procedures, and objectives.

+ d. I have successfully completed college-level coursework related to research methods, investigations, or data analysis.

+ e. I have NO experience or education related to this work behavior.

07

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related collecting and analyzing information

+ The duties you performed related to interpreting policies and procedures for conformance

+ Your experience making recommendations to implement changes

08

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

09

WORK BEHAVIOR 2 – PROVIDE TECHNICAL ASSISTANCE

Provides technical assistance to groups or individuals administering human services programs. Support includes offering expert advice and recommendations to address specific challenges or problems and providing strategic direction. Provides information to the public to increase awareness of programs and services.

Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ a. I have experience providing technical assistance to groups or individuals administering human services programs AND providing information to the public to increase awareness of programs and services.

+ b. I have experience providing technical assistance to groups or individuals administering programs OTHER THAN human services AND providing information to the public to increase awareness of programs and services.

+ c. I have experience providing information to the public regarding programs and services.

+ d. I have successfully completed college-level coursework related to public relations, technical assistance, or communication.

+ e. I have NO experience or education related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to providing technical assistance

+ To whom you provided technical assistance

+ The topic(s) of the technical assistance you provided

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

12

WORK BEHAVIOR 3 – MONITOR AND EVALUATE PROGRAMS

Monitors human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring funding sources for proper usage of funds. Identifies areas of improvement. Makes recommendations for revisions to program planning and delivery.

.Levels of Performance

Select the Level of Performance that best describes your claim.

+ a. I have experience monitoring human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds; identifying areas of improvement; AND making recommendations for revisions to program planning and delivery.

+ b. I have experience monitoring human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds AND identifying areas of improvement.

+ c. I have experience monitoring program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds AND identifying areas of improvement. These programs were OTHER THAN human services.

+ d. I have successfully completed college-level coursework related to program evaluation, auditing, or quality assurance.

+ e. I have NO experience or education related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to monitoring programs for compliance and proper usage of funds

+ Your experience making recommendations for revisions

+ The type of programs that you monitored

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

15

WORK BEHAVIOR 4 – DEVELOP AND DELIVER TRAINING

Develops and delivers human services program training for staff and providers of programs.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ a. I have experience DEVELOPING AND DELIVERING human services program training for staff or providers.

+ b. I have experience DELIVERING human services program training for staff or providers. SOMEONE ELSE developed the training.

+ c. I have experience DEVELOPING OR DELIVERING training on topics OTHER THAN human services programs.

+ d. I have successfully completed college-level coursework related to adult learning or training.

+ e. I have NO experience or education related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to developing or delivering training

+ The topic(s) of the training you developed or implemented

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov