"Alerted.org

The Multi-Disciplinary Engineer supports the Missile Defense Agency (MDA) on the Integrated Research and Development

for Enterprise Solutions (IRES) contract. The candidate will:

Expertise and Functions

+ Deploy, configure, and support customer laptop and desktop computer systems.

+ Provide on-site and remote troubleshooting support for customer equipment and fix issues as required.

+ Provide on-site customer support for mission and/or test events.

+ Deploy, configure, and troubleshoot mobile devices (Phones, tablets and others).

+ Provide technical support for enterprise networking and infrastructure projects.

+ Resolve daily organizational assigned tasks.

+ Track all work using the Remedy ticketing system.

+ Provide enterprise printer support.

+ Deploy, configure, and troubleshoot software applications.

+ Provide COMSEC support to deployed COMSEC equipment and function as the local COMSEC Hand-Receipt Holder re-keying of equipment and general support.

+ Provide IPTV and VTC (Video Teleconferencing) support as required.

+ Provided network, server and infrastructure support.

+ Provide remote support to other team members within the branch.

+ Provide rotation of on-call support for after-hours and weekend situations

+ Travel to and support remote locations during MDA exercises, occasionally for extended durations (30-90 days).

+ Provide VOIP support as needed by the mission and site requirements

+ Tele-work is available for brief periods, but on-site support is required for all mission and test events.

+ Job Related Travel will also be required. Approximately 10% of the average year.

+ Will require off-hours and weekend on-site support during mission/test events.

+ Perform as the Trusted Agent for the site.

+ Provide escort services for contractors and event visitors, as required by the site director.

+ Other duties as assigned

Requirements

Qualifications

Education/Training (both required and desired):

+ Bachelor’s Degree in relevant discipline preferred

+ Associates Degree in relevant discipline desired

+ High school diploma acceptable with additional years of experience

+ Must have a DoD 8570.01 IAT Level II Certification (CompTIA Security+ CE Certification or higher)

+ ITILv3 Foundations certification preferred

+ CompTIA Network+ certification preferred

+ Cisco CCNA certification preferred

+ CISSP certification preferred

+ Microsoft certification preferred

Experience:

+ Must have at least 6 years of direct experience in providing IT solutions

+ Experience working in a customer-facing support role

Security:

+ Must be a US citizen

+ Active DoD issued Secret Security Clearance required

+ Active Top/Secret SCI Clearance preferred

Benefits

+ Health Care Plan (Medical, Dental & Vision)

+ Retirement Plan (401k, IRA)

+ Life Insurance (Basic, Voluntary & AD&D)

+ Paid Time Off (Vacation, Sick & Public Holidays)

+ Short Term & Long Term Disability

+ Training & Development

+ Wellness Resources

Salary: $97,000 - $122,000

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.