• Order Processor

    North Coast Seafoods (Boston, MA)


    SUMMARY

    The Order Processor is responsible for reviewing orders, inputting them into our system, and then processing the orders; ensuring the shipment is fulfilled properly and delivered on-time. This position will collaborate with carriers and customers to coordinate pick-up, monitor delivery dates, keep track of inventory levels, and communicate supply needs to leadership when needed.

     

    The Order Processor supports our HRI division (Hotel, Restaurants, and Institutions) division and requires someone with strong customer service skills to service clients daily.

     

    The schedule for this position is Sunday through Thrusday.

     

    This position reports to the Supervisor of Retail Order Processing.

    DUTIES AND RESPONSIBILITIES

    + Review daily orders and communicate delivery info with HRI sales and floor team

    + Input orders through company system

    + Create shipping labels and paperwork for outbound orders

    + Track shipments and update master list?

    + Handle issues or discrepancies with shipments or orders

    + Service customers’ requests, resolve complaints, and problem solve issues

    + Monitor inventory counts and communicate supply issues with leadership as needed

    Requirements

    + 2+ years, experience in an order entry, shipping, or logistics position

    + 1+ years, experience working overnight

    + Experience working in a fast-paced environment, preferred

    + Experience in food manufacturing; seafood or meat processing a plus

    + Experience working with inventory systems, preferred

    + Proficient with Microsoft Office Suite with emphasis on Excel

    + Strong written and verbal communication skills

    + Strong project management and organizational skills; able to prioritize and manage multiple tasks and projects on time

    + Exceptional interpersonal skills: able to navigate organizations to build relationships and garner support

    + Exceptional customer service skills

    + Able to maintain an environment that drives performance and a safe workplace

    + Drive an environment of teamwork and open communication

    + Direct and coordinate efficient work-flow

     

    North Coast Seafoods is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

     

    Benefits

     

    At North Coast, employees are considered part of a family where everyone works together to ensure the founding mission and values of the company are upheld every day. We offer an inclusive work environment spearheaded by an approachable leadership team who believes in the idea that it’s not just about the work we do, it’s about what the work allows us to do for our loved ones.

     

    We foster the opportunity for real growth and long-term employment. Most members of our leadership team started out on the floor and through mentorship advanced into their current roles. We are currently looking to build the next generation of leaders.

     

    We offer competitive compensation packages including comprehensive health care coverage, vacation and 401(k) to all full-time benefit-eligible employees. Employees also have access to the highest quality seafood at cost.