"Alerted.org

BUSINESS SUPPORT REPRESENTATIVE

AUTO CUSTOMER SERVICE

FIRSTBANK PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations

A Brief Overview

The Administrative Assistant provides administrative and operational supports to the Business Relation Officers duties related to the analysis, determination, and management of banking products and services offered. Attends; controls and coordinates phone calls, visits, meetings, filing and incoming and outgoing mailing.

What you’ll do

+ · Coordinates unit calendars, meetings and conference calls with internal and external clients as needed.

+ · Answer inquiries and transfers incoming calls, maintaining and appropriate service level.

+ · Keeps the client informed about their inquiries status and clarifies any related doubts or differences.

+ · Receives client’s inquiries such as investigations, claims and services, resolving or routing their petitions, and supporting the process.

+ · Attends visitors and other staff maintaining and appropriate serve level.

+ · Creates spreadsheets; composes correspondence and documents using Microsoft Word, Excel and Power Point applications.

+ · Transcribes (Spanish and English) letters, memos, electronic mails, proposals, reports, and other related documents, reviewing submitted materials and documents for format, content and grammar.

+ · Prepares reports, statistics, graphics, tables and presentations as requested.

+ · Provides assistance on presentations and reports preparation.

+ · Prepares, proof and process travel and credit card expenditures.

+ · Establishes and keep records, organizes and administers file system.

+ · Scans files and retrieves Corporation’s documents, records and reports.

+ · Safe guards the information files related to his/her job.

+ · Disseminates information by phone call making, mail services, electronic mailing in compliance with the corporation guidelines and procedures.

+ · Manages the incoming and outgoing mail for the Department.

+ · Manages and maintains office supplies inventory, equipment, business forms, and other resources for the Department/Unit; also prepares buying requisitions as needed.

+ · Daily monitors the employee’s compliance with institutional norms like assistance, clothing, service quality and behavior.

+ · Monitoring Department employee’s compliance with the annual training program..

+ · Interface with Information technology and building service and other departments, guaranteeing service order are placed and complete in a satisfactory manner.

+ · Assists management in general administrative duties as requested.

+ · Develops and runs special projects requested by management.

+ · Performs clerical tasks related to different work activities as required.

+ · Keeps the filing system organized and current.

+ · Performs data entry to the information system.

+ · Photocopies and scans documents as needed by the department.

+ · Answers incoming calls to provide information or possible solutions, and refer calls to proper individuals if needed.

+ · Receives, revises, registries and files documents coming from clients, suppliers or other departments.

+ · Updates manuals and reference books.

+ · Receives and greets visitors (internal and external clients), responds inquiries and refers to appropriate person.

What You’ll Need to Succeed

+ Bachelor’s Degree in Business Administration is required for this job

+ Minimum of one to two years of relevant experience in the auto industry is preferred.

+ Full bilingual is required (English & Spanish) preferred

Competencies:

+ · Interpersonal communication skills

+ · Write, speak and comprehend English and Spanish Preffered

+ · Knowledge of administrative and clerical procedures such as word processing systems and Excel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER