• Taxpayer Services Internship

    Iowa Department of Administrative Services (Des Moines, IA)


    Taxpayer Services Internship

     

    Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5014752)

     

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    Taxpayer Services Internship

     

    Salary

     

    $18.25 Hourly

     

    Location

     

    Des Moines - 50313 - Polk County, IA

     

    Job Type

     

    Internship

     

    Job Number

     

    26-00162

     

    Agency

     

    625 Iowa Department of Revenue

     

    Division

     

    Alcohol & Tax Operations Division

     

    Opening Date

     

    07/21/2025

     

    Closing Date

     

    10/12/2025 11:59 PM Central

     

    LinkedIn Tag

    #LI-DNP

    Point of Contact

     

    [email protected]

     

    To Apply

     

    Applicants are encouraged to attach a resume to their NeoGov application

    Job Description

    This is a non-merit internship position. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

     

    Taxpayer Services Internship

     

    The Iowa Department of Revenue’s Alcohol & Tax Operations Division is seeking interns forSpring 2026to assist in the Taxpayer Services section of the Revenue Operations team. The Revenue Operations team handles the receipt of all paper tax returns and documents, oversees the customer service desk, and administers the Department’s taxpayer services call center.

     

    A typical day for an intern can include any of the following:

    + Take inbound phone calls from taxpayers and answer simple inquiries.

    + Verify authorization before discussing confidential tax information.

    + Determine the level of technical or system assistance needed and take appropriate steps to resolve simple inquiries, and escalate more complex inquiries to a Taxpayer Service Specialist, or take down information for a callback.

    + Potential to work on additional projects as assigned.

    + Learn more about the various roles in the Department to include inter-departmental connections and processes.

     

    Hours:Part-time during semester approximately 12-16 hours per week. Full-time during summer or semester break approximately 40 hours per week.

    About the Department of Revenue:

    The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

     

    Applicants must live within the State of Iowa to qualify for this position.

     

    A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

     

    Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

     

    Minimum Qualification Requirements

     

    Applicants for positions in this class must be currently enrolled students in a degree program at an accredited educational institution, as determined by the Iowa Department of Administrative Services – Human Resources Enterprise.

     

    For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/AdministrativeIntern-00705.pdf) .

     

    Employer

     

    State of Iowa

     

    Agency

     

    625 Iowa Department of Revenue

     

    Address

     

    Hoover State Office Building, 4th Floor

     

    1305 E Walnut St

     

    Des Moines, Iowa, 50319

     

    Website

     

    https://revenue.iowa.gov

     

    Apply

     

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