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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Collateral Processor Default Specialist within PNC's Retail Lending Solutions organization. This is a remote position. Work may be performed from a quite, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Day to day responsibilities of a Collateral Processor Default Specialist include timely and accurate processing of financial information related to mortgage and equity loans. Key responsibilities involve handling of payoff and reinstatement request and managing financial information, while adhering to statutory guidelines and compliance. Preparation of Internal Payoff Figures needed for foreclosure counsel to be utilized for FDCPA and court pleadings. Processing and allocation of funds related to a payoff, reinstatement and foreclosure sale proceeds. This role is crucial for the efficient handling of funds contributing to customer satisfaction and the financial stability of PNC.

Skills required include client service, communication and coordination with internal departments and foreclosure counsel, critical thinking and analysis, organizational , problem-solving abilities and attention to detail.

Technical skills such as proficiency with MS Office products, including excel and word, Director (MSP) and ICE LoanSphere are preferred.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

+ Monitors and processes foreclosures or repossession of assets, including various administrative, preservation and conveyance functions to avoid monetary loss to the bank.

+ Monitors and processes tasks and workflow to ensure timely completion of the related processes. Complies with bank/investor/insurer guidelines, as necessary.

+ Interacts with customers/vendors/investors, where applicable, regarding default and foreclosure or repossession proceedings through written and verbal communication.

+ Adheres to bank, investor, insurer, and regulatory guidelines in order to minimize loss associated with process issues and delays.

+ May train and coach new team members and resolve escalated issues regarding the process.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Communication, Credit, Customer Complaint Resolution, Customer Service, Customer-Support, Information Collection, Problem Identification, Repossessions

Competencies

Accuracy and Attention to Detail, Conflict Management, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Knowledge Of Product Line, Managing Multiple Priorities, Problem Management Process, Regulatory Environment - Financial Services

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $18.00 – $66,300.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 06/18/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.