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Clerical Temporary (Membership Assistant)

Wayne State University is searching for an experiencedClerical Temporary (Membership Assistant)at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

The WDET Membership Assistant is one of the first lines of contact for WDET members. They must perceive and conduct themselves as an ambassador of WDET and Wayne State University.

20 hours per week including evenings and weekends (1,000 hours per fiscal year)

The Part-time Membership Assistant duties:

- Professional and timely response to member phone calls, emails, letters, and tracking interactions in membership database

- Trouble-shooting and problem-solving member issues

- Confidential membership database usage: information input and report retrieval

- Assist Business Department with database account update entries

- Support Membership Associate to solicit vendor quotes and complete university purchasing processes

- Assist with Donor fulfillment shipment processing and inventory management

- Learn WDET's E-Mail client and assist as needed with WDET email communications

- Event and Fundraiser support, requires evening and weekend time commitments

- Occasional Front Desk support

- Other duties as assigned

Unique duties:

The WDET Membership Assistant is one of the first lines of contact for WDET members. They must perceive and conduct themselves as an ambassador of WDET and Wayne State University. 20 hours per week including evenings and weekends (1,000 hours per fiscal year)

Qualifications:

Experience:

- Minimum 2 years’ proven success in direct customer service in an office environment required

- Working knowledge of a member database such as Allegiance or Raisers Edge preferred

- Superior interpersonal skills and a positive attitude, with focus on customer satisfaction

- Proficiency with general Data Entry and Microsoft Office and ability to use multiple applications simultaneously

- Ability to manage assigned projects and deadlines with minimal supervision

- Excellent communication skills, with the ability to compose letters and emails to members

- Able to build and maintain appropriate relationships with people at all levels of an organization, across a diverse range of cultural, generational, ethnic, racial, educational and social backgrounds

- Ability to move up to 30-pound boxes

- Must be detail oriented, organized and manage time efficiently

- Proven ability to generate consistent, error-free correspondence

- Able to be flexible in schedule and task completion and remain pleasant and professional throughout

Preferred qualifications:

School/College/Division:

Generic Division

Primary department:

H8703

Employment type:

+ Temporary Employee

+ Job type: Full Time

+ Job category: Staff/Administrative

Funding/salary information:

+ Compensation type: Hourly Wage

+ Hourly rate: $17

+ Salary minimum:

+ Salary hire maximum:

Working conditions:

Job openings:

+ Number of openings: 1

+ Reposted position: No

+ Reposted reason: None (New Requisition)

+ Prior posting/requisition number: 045253

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.